Job Overview:
We are seeking a Front Desk Agent to join our team. The ideal candidate should have a passion for hospitality and excellent customer service skills.
Responsibilities:
- Greet guests in a friendly and professional manner
- Check guests in and out of the hotel
- Answer phone calls and direct inquiries to the appropriate department
- Assist guests with requests and provide information about hotel services
- Handle reservations and cancellations accurately
- Process payments and maintain guest accounts
- Ensure the lobby area is clean and presentable and breakfast is well stocked and clean.
Experience:
- Previous experience in hotel management or hospitality is preferred
- Strong communication skills with proficiency in phone etiquette
- Ability to speak multiple languages is a plus (Bilingual or Multilingual)
- Familiarity with front desk operations and guest relations
- Knowledge of hospitality management practices
- Experience in providing exceptional guest services
This position offers an exciting opportunity to work in a dynamic hospitality environment. If you are a customer-oriented individual with a passion for delivering excellent service, we encourage you to apply for the Front Desk Agent position.
Job Types: Full-time, Part-time
Pay: $13.00 - $15.00 per hour
Schedule:
- 10 hour shift
- 12 hour shift
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Night shift
- Overnight shift
Work setting:
Ability to Relocate:
- Pensacola, FL 32504: Relocate before starting work (Required)
Work Location: In person