Have a background in recruiting? Worked as an account manager for a SaaS software company? Experience in home healthcare management? If you have experience in one, two or all three of the above, we would love for you to apply for our full-time Account Management position!
SwipeClock, a leading provider of human resource management solutions for small business is looking to fill an Account Management role working with our Client Success Team.
Founded in 2001, SwipeClock provides HRMS solutions to over 30,000 small businesses across North America supporting over 1MM employees at those organizations.
The SwipeClock Client Success team acts as the key business liaison between SwipeClock and its clients. The core objective for Client Success team members is to grow recurring revenue for an assigned portfolio through expanding the SwipeClock product and feature footprint. The Client Success Account Manager is also responsible for attrition mitigation across all managed accounts.
With a strong customer first culture, we are looking for an individual with experience in SaaS account management or recruiting at the corporate or professional recruiting services level. A successful candidate will be a self-starter and contributor that excels at dealing with ambiguity. Ideal candidates will possess a reputation as someone who focuses on customer solutions selling and is comfortable with handling both new account onboarding as well as system utilization support.
This position will be reporting directly to the Director of Customer Success – Direct Market.
Perks of Working at Swipeclock / Why You'll Love It Here
- Your Wellbeing:
- Hybrid Working Model. This position allows the flexibility to work from home in Utah and to come into our South Jordan, Utah office one day per week or as needed.
- Generous PTO Policy with an additional 5 sick days per year
- 10 paid holidays per year
- We offer a HAWBI (Health and Well-Being Investment) stipend of up to $750 per year. You can use this for a new bike, a vacation, new headphones, the options are endless.
- We provide medical, dental, vision, and supplemental benefits. Swipeclock also offers company paid Life Insurance, Short-Term Disability, and Long-Term Disability.
- Swipeclock offers tuition reimbursement, gym reimbursement, and public transportation reimbursement programs.
- Compensation:
- The salary range for this position is $80,000 - $85,000. Compensation is based on your experience and credentials.
- Swipeclock also provides a bonus plan program to eligible employees.
- Swipeclock matches 100% of the first 6% you contribute to your 401k.
More About Swipeclock
Our Values:
- Inclusive: Uniqueness is power. We listen to understand. We include everyone. We endeavor to create a work environment where everyone feels welcome. We're passionate about creating an inclusive workplace that promotes and values diversity.
- Agile: Phenomenally agile companies are able to take a problem and work it into a success story. We have an agile mindset. We seek to deliver solutions quickly. We believe that the quality of life is affected by the interaction between people and their environments.
- Resilience: We are a resilient group of individuals. We know the business environment can be unpredictable. Thriving means being able to pivot, innovate, and continually improve while keeping the focus on what's important – our employees, partners, and customers.
- Results Matter: We always strive to do our best work because results matter. We measure and report on results and let data steer us to the best outcomes.
Our Culture:
- We have a positive culture at Swipeclock and have a committee focused on keeping it that way! We participate in community events and provide volunteer opportunities throughout the year.
- We also have team activities and events throughout the year including company parties and wellness activities.
More About the Position:
In this position, you will:
- Oversee an existing large single client using a franchise model and a custom integration to Swipeclock's Applicant Tracking and Onboarding applications
- Work with client team members at both corporate and franchise level assisting with both products
- Provide direct support to corporate team with issues surrounding custom integration
- Deliver product subject matter expertise to application administrators
- Provide product and feature demonstrations to franchisees
- Document all interactions and record information and utilized time in CRM system
- Identify and manage at risk accounts
- Escalate issues that pose attrition risk
- Upsell additional revenue-based features to both corporate and franchisee accounts
You may be a good fit if you have:
- Strong consultative or process background and ability to lead people in discussions to uncover needs and prioritize requirements
- Knowledge of recruiting
- Experience with one or more applicant tracking solutions
- Experience with one or more new employee onboarding solutions
- Experience commanding demonstrations and running meetings using GoToMeeting/other web tools
- Knowledge of business organization structures, buying influences, negotiation, and purchasing processes
- Good interpersonal skills and the ability to work under pressure
- Desire and willingness to learn
- Excellent organizational and time management skills
Our Ideal Candidate Has:
- 1+ year experience in SaaS account management or sales
- 1+ year experience with Salesforce.com or other CRM application
- Ability to provide quantifiable growth results
- Track record of developing strong, collaborative customer relationships that result in long term, referenceable clients
- A solid knowledge of how to execute high-touch customer programs leading to successful customer engagements
- Ability to multitask and manage multiple moving parts, while actively prioritizing activities and deliverables
- Ability to work independently in highly ambiguous environments, with both technical and business groups internally and externally
If this seems like a great fit for you, please submit your resume today!