Position Overview:
The Membership and Events Coordinator is responsible for managing member relations, organizing events, handling collections, and providing administrative support to ensure smooth operation of the association's activities. This role requires excellent communication skills, attention to detail, and the ability to multitask in a dynamic environment.
### Job Description:
**Position:** Membership and Events Coordinator
**Reports To:** Executive Director/Manager
**Key Responsibilities:**
1. **Member Relations:**
- Make outbound calls to current and prospective members to provide information, address inquiries, and ensure member satisfaction.
- Maintain accurate and up-to-date member records in the association’s database.
- Assist in the onboarding process for new members, including sending welcome packets and membership cards.
- Handle member complaints and resolve issues in a timely and professional manner.
2. **Event Coordination:**
- Plan, organize, and execute association events, meetings, and conferences.
- Coordinate event logistics including venue selection, catering, audiovisual equipment, and transportation.
- Manage event registration processes, including creating and updating attendee lists.
- Promote events through various communication channels, including email, social media, and the association’s website.
- Ensure all events run smoothly and address any issues that arise on the day of the event.
3. **Collections:**
- Process membership dues, event fees, and other payments.
- Follow up on overdue payments and manage collection efforts.
- Maintain accurate financial records and prepare regular reports on collections status.
4. **Administrative Support:**
- Provide general administrative support to the association’s staff and board members.
- Prepare and distribute meeting agendas, minutes, and other documentation.
- Manage correspondence, including emails, letters, and phone calls.
- Maintain office supplies and equipment, ensuring everything is in good working order.
**Requirements:**
- **Education:**
- Bachelor’s degree in Business Administration, Event Management, Communications, or a related field preferred.
- **Experience:**
- 2+ years of experience in a similar role involving membership management, event coordination, and administrative support.
- Experience in a nonprofit or association environment is a plus.
- **Skills:**
- Excellent verbal and written communication skills.
- Strong organizational and multitasking abilities.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Familiarity with membership management software and event planning tools.
- Basic understanding of accounting principles and financial record-keeping.
- High level of professionalism and customer service orientation.
- **Personal Attributes:**
- Attention to detail and accuracy.
- Ability to work independently and as part of a team.
- Flexibility to handle a variety of tasks and changing priorities.
- Positive attitude and a proactive approach to problem-solving.
**Working Conditions:**
- Full-time position.
- May require occasional evening and weekend work to support events.
- Some travel may be required for event planning and execution.
Requirements:
- Experience with CRM systems and event management platforms.
- Ability to work under pressure and meet deadlines.
- Strong interpersonal skills to interact effectively with members, vendors, and staff.
- Creativity and initiative to improve member engagement and event experiences.
- Knowledge of marketing and promotional strategies for events.
Job Types: Full-time, Part-time, Contract, Temporary
Pay: $16.81 - $22.65 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
Schedule:
- Monday to Friday
- Rotating weekends
Experience:
- Events management: 3 years (Preferred)
- Customer service: 3 years (Preferred)
Language:
Ability to Commute:
- Houston, TX 77093 (Required)
Ability to Relocate:
- Houston, TX 77093: Relocate before starting work (Required)
Work Location: In person