Overview
Are you a people person? Be a First Citizens person! Join our Gainesville branch team and make a difference.
This full-time Sales and Service Representative position will be located at 643 E. Butler Parkway in Gainesville, Georgia. The successful candidate will demonstrate:
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Communication Skills - Interpersonal: Comfortable and confident with proactively engaging in conversation; Demonstrates professionalism and empathy in customer interactions
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Adaptability: Has the ability to learn and adapt quickly to new information and technology
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Teamwork: Strives to build strong working relationships with those on their team as well as cross-functional relationships
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Flexibility: Capable of handling multiple demands and can readily shift priorities to ensure work is done efficiently; Able to process information and move quickly through problem resolution
First Citizens benefits programs are designed to meet our associates where they are in life. Full time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here: https://jobs.firstcitizens.com/benefits
Responsibilities
The essential functions of the job include, but are not necessarily limited to, the following:
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Engaging customers in conversation to understand their banking needs and preferences
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Processing transactions accurately and efficiently
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Providing assistance with account servicing needs
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Facilitating customer awareness and education of bank services, including digital banking capabilities
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Introducing customers to other branch team members or bank partners who are able to provide solutions for their financial needs
Qualifications
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Required Education: High School Diploma or GED
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Required Experience: 6+ months customer service experience AND 1+ years recent cash-handling experience
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Preferred Skills and Experiences:
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A comfortability with sales support (cold-calling, marketing, etc.)
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1+ years experience in a retail banking environment
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Working knowledge of Microsoft Office
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Strong communication skills