Job description
Rapidly growing trade media and membership management organization is seeking an association management professional with 5 years’ experience dealing with membership organizations for executive level members.
Responsibilities
Director, Membership Services
Responsibilities
· Strategize, manage and deploy of membership initiatives, including member engagement, retention and recruitment efforts to increase revenue
· Collaborate with marketing, research and editorial teams to leverage and promote additional company programs, events and information.
· Responsible for member records and the integrity of the membership list/database.
· Onboarding of new member companies and individuals.
· Maintains, analyzes and leverages membership, event and program metrics to drive member service initiatives.
· Plan, develop, execute and track all member communications (weekly Minute, monthly Newsletter, daily social media, event/program marketing, Press Releases)
· Manage all aspects of member virtual events and meetings.
· Maintains member website.
· Staff liaison for committees and special interest groups.
· Administer annual Awards program.
Skills and Abilities
· Member-centric approach to customer service delivery
· Excellent project management skills
· Data management
· Delivery and maintenance of multiple project deliverables simultaneously
· Excellent organizational skills and attention to detail
· Strong written and verbal communication skills
· Passion for association management and member experience
· Experience with the following platforms is a plus: Canva, Zoom, Microsoft Teams, WordPress, Vimeo (video editing)
Experience
Minimum 3-years’ experience in membership operations, recruitment and retention.
Job Type: Full-time
Pay: $60,000.00 - $75,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible spending account
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
Ability to Relocate:
- Philadelphia, PA 19109: Relocate before starting work (Required)
Work Location: Hybrid remote in Philadelphia, PA 19109