Position: Customer Service Associate
Reports to: Office Manager
Office location: 1242 E. Lexington Ave. Pomona, CA 91766
Website: https://siliconforensics.com/
About us
Silicon Forensics is a digital forensic hardware company that specializes in providing forensic technologies and resources for digital investigations. Our growing company is searching for a Customer Service Associate who can offer reliable support to the team by exhibiting the communication skills necessary to assist in coordinating both internal and external correspondence for timely delivery of replies and information/pricing request processing. The Customer Service Associate will be responsible for monitoring active purchase orders and order completion, as well as following up with customers to ensure product accuracy and overall satisfaction.
Part-time position: Available to start July 1, 2024. This is a part-time position in a professional office setting that operates M-F from 9:00 AM to 5:30 PM. Part-time employees are expected to work 20-30 hours per week.
Office Assistant Job Duties:
- Submit invoice to customers and receive payments on QuickBooks.
- Collaborate with the sales staff to monitor active purchase orders and make sure that orders are completed on time.
- Follow up with customers on orders after the order is placed by establishing and maintaining a comprehensive follow-up system.
- Contact customers to answer basic procedural questions or to gauge their level of satisfaction with the product and/or company.
- Update customer information in the company database as required.
- Report any inventory or service issues to management.
- Obtain pricing and request quotes from vendors.
- Communicate through phone or email with customers to ensure timely and accurate exchange of information.
- Respond to all client and fellow team member requests in a timely manner.
- Work with the Marketing department on promotional assets, material deadlines, and approvals.
- Assist in the preparation of materials for trade shows, conferences, etc.
- Provide back-up support for counterparts, including phone and other administrative duties.
- Perform other tasks as directed by manager.
Qualifications
- High school diploma required or Associate Degree
- No prior experience required
- Strong knowledge of MS Office suite and G Suite
- Highly motivated team player
- Ability to prioritize and meet deadlines in a fast-paced environment
- Written and verbal interpersonal skills crucial to professional interactions with clients and coworkers
- Key competency in spelling, rules of composition, and grammar
- Ability to handle confidential information and exercise good judgment and discretion
This job is...
- A good fit for applicants with gaps in their resume or who have been out of the workforce for the past 6 months or more.
- A good first job for someone who is just entering or re-entering the workforce with limited experience or education.
- Open to applicants who do not have a college degree.
Job Type: Part-time
Pay: $17.00 - $20.00 per hour
Expected hours: 20 – 30 per week
Benefits:
- Flexible schedule
- On-the-job training
Experience level:
Weekly day range:
Work setting:
Education:
- High school or equivalent (Required)
Ability to Commute:
- 1242 E Lexington Ave, Pomona, CA 91766 (Required)
Ability to Relocate:
- 1242 E Lexington Ave, Pomona, CA 91766: Relocate before starting work (Required)
Work Location: In person