POSITION SUMMARY:
This position is responsible for assisting walk-in patients, scheduling outside testing, working with the authorization department on obtaining insurance authorizations, and monitoring the back-office schedule which may include lab draws, ECGs, Holter/event, or sleep study monitors. Additionally, this role will perform various tasks to include blood specimen collection, specimen procurement, specimen processing, lab testing, send outs and the maintenance of quality assurance records. The individual will work collaboratively with all patients in accordance with department procedures and protocols. Lab tech will be responsible for drawing all labs that are ordered.
ESSENTIAL JOB DUTIES:
- Coordinate?s patient appointments for outside testing and works with auth department on obtaining authorizations.
- Assists with walk-in patients.
- Answers questions and calls from patients, hospitals and pharmacies, and documents via phone note and routes accordingly.
- Attempts call backs daily for each phone note in the EMR.
- Checks Documents, Flags, and Faxcom folder.
- Directs all Disability/FMLA paperwork to the appropriate Advanced Practice Provider box for completion.
- Schedules any orders in the Flag box.
- Applies Holter and Event Recorders and sleep study device.
- Works various tasks as directed.
- Draws labs and prepares samples for testing in office using various types of laboratory equipment.
- Perform quality control and calibration tests as required on all laboratory equipment.
- Prepare and maintain accurate laboratory records.
- Maintain a clean work area.
- Assists with emergent situations.
- Assist with refills as necessary.
- Assist in providing coverage as necessary for all Medical Assistant relevant duties to include but not limited to NUC, ABI and VNUS.
- Follows and abides by all department and Practice policies, protocols, and procedures.
- Other duties as assigned per the need of the organization and within scope of licensure.