Reporting to the Lead Patient Service Representative, the Patient Service Representative(PSR) rotates between the departments: X-Ray, Nuclear Medicine, Ultrasound, CT, and Mammography. The PSR greets patients and visitors entering the department. The PSR generates and sorts exam requisitions, accurately enters exams into the HIS/RIS system. Must maintain a high level of patient confidentiality via HIPPA guidelines and be committed to Service Excellence at all times.
Minimum Qualifications
- Education
- High school diploma or equivalent required
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Medical Terminology course preferred.
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Previous coursework related to administrative skills preferred.
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Experience
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One year in a medical office environment preferred.
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Customer service, data entry, and HIS/RIS experience a plus.
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Licensure and/or Certification
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Skills
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Organization and multitasking skills
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Ability to read and communicate effectively using medical terminology
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Accurate data entry skills
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Courteous and professional manner when dealing with public both in person and on the phone
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Must have the ability to work in a fast-paced environment, i.e., answer phones, give verbal reports, generate paperwork in an organized manner all at the same time as well as working with minimal supervision
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Knowledge of medical terminology
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Maintains standard of performance which promote Service Excellence
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Must be able to read, write, and communicate in English.
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Computer skills required.
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Ability to maintain confidential information.