At The Hyatt Place Princeton, we pride ourselves on delivering unparalleled guest experiences. We are looking for a versatile and enthusiastic Guest Service Agent to join our team. This unique role involves responsibilities at the front desk as well as preparing and serving drinks and food to our valued guests.
Key Responsibilities:
Front Desk Operations:
- Greet and welcome guests upon arrival and departure.
- Manage guest check-ins and check-outs efficiently.
- Handle reservations, cancellations, and modifications.
- Address guest inquiries, requests, and complaints with a positive attitude.
- Process payments and maintain accurate guest accounts.
- Provide information about the hotel, its amenities, and local attractions.
- Ensure the front desk area is clean, organized, and presentable at all times.
Beverage and Food Preparation:
- Prepare and serve a variety of beverages including coffee, tea, and alcoholic drinks.
- Assist in the preparation and serving of light meals and snacks.
- Ensure cleanliness and sanitation of work areas, utensils, and equipment.
- Take and relay food and beverage orders accurately.
- Provide menu recommendations and upsell items when appropriate.
- Maintain inventory and report shortages or issues to the supervisor.
Qualifications:
- High school diploma or equivalent.
- Previous experience in a hotel front desk or food and beverage role is a plus.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Proficiency in hotel management software (e.g., OPERA) and Micros POS systems are a plus.
- Ability to work flexible hours, including weekends and holidays.
- Positive attitude and a passion for providing outstanding guest service.
- Basic knowledge of beverage preparation, including cocktails and specialty coffees is a plus.
Physical Requirements:
- Ability to stand for extended periods.
- Ability to lift up to 35 pounds.
- Comfortable with repetitive motions and handling food and beverages.
Job Types: Full-time, Part-time
Pay: From $16.00 per hour
Expected hours: 20 – 40 per week
Benefits:
- Employee discount
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Nights as needed
- Overnight shift
- Weekends as needed
Work setting:
Application Question(s):
- Do you have reliable transportation to and from work?
- Do you have excellent time and attendance record with your previous employers?
- This position required you to have open availability as well as weekend and holiday availability. Do you meet this requirement?
Experience:
- Hotel experience: 2 years (Required)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
- Overnight Shift (Required)
Ability to Commute:
- Princeton, NJ 08540 (Required)
Ability to Relocate:
- Princeton, NJ 08540: Relocate before starting work (Required)
Work Location: In person