Location: Framingham, MA
Category: Staff
Posted On: Thu May 2 2024
Job Description:
Framingham State University currently seeks a Full-Time Communication Dispatcher for the University Police Department. Job responsibilities will include answering business and information calls; answering and processing all emergency calls in a timely fashion; maintaining direct radio communication with University Police Officers, City of Framingham Police and Fire Departments; Massachusetts State Police; maintaining daily log in a timely fashion; answering and monitoring calls from campus emergency phones, University phones, University cell phones, emergency lab phones and emergency elevator phones; monitoring over 275 CCTV digital surveillance cameras; taking in and recording all found property; deactivating University identification cards from restricted persons; querying registration and warrant checks for field officers; filing maintenance request for determined campus deficiencies; serving window/counter traffic and issuing temporary parking passes and assisting with parking permit applications and correspondence; other related duties as required.
Dispatchers will be required to complete Power Phone (or equivalent) dispatcher training; and maintain CPR, first aid and LEAPS/DCJIS/NCIC certifications.
Dispatchers operate computer aided dispatch systems and emergency notification programs.
Dispatchers are designated as a Campus Security Authority under the Clery Act
The full classification specifications can be found here; https://www.mass.edu/shared/classificationspecs/specspers/Communication Dispatcher.doc
SUPERVISION EXERCISED:
N/A
SUPERVISION RECEIVED:
Chief, Deputy Chief, Sergeants, Dispatch Supervisor
Job Requirements:
MINIMUM QUALIFICATIONS:
- Candidates must have completed high school or hold a GED or equivalent.
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Candidates must be computer literate.
PREFERRED QUALIFICATIONS:
- Previous dispatching experience in a public safety environment is preferred, but not required.
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Candidates who are bilingual in English and Spanish and Portuguese are strongly encouraged to apply.
Additional Information:
This is a full-time, non-exempt, benefits-eligible position in the American Federation of State, County, and Municipal Employees (AFSCME) bargaining unit with a title of Communication Dispatcher I. The bi-weekly pay rate is $1,806.02 (grade 11, step 5). This position may be assigned to one of the following shifts:
7:00 am to 3:00 pm, Saturday/Sunday OFF
3:00 pm to 11:00 pm Saturday/Sunday OFF
11:00 pm to 7:00 am Friday/Saturday OFF
Framingham State University conducts criminal history and sexual offender record checks on recommended finalists prior to final employment for all positions.
Framingham State University is an equal opportunity/affirmative action employer.
Members of underrepresented groups, minorities, women, veterans, persons with disabilities, and all persons committed to diversity and inclusive excellence are strongly encouraged to apply.