Join Our Team as a Front Desk Supervisor with the opportunities for promotions into Management!
Are you a customer service superstar with a passion for the beauty industry? We're seeking a motivated and organized Front Desk Supervisor to lead our salon team!
Job Role: Front Desk Supervisor
Location: 3055 Professional Dr. Springfield, IL 62703
Employment Type: Full-time, Part-time, Flexible Hours
Hourly: $17-$19/hour
About Us: At BJ Grand Salon & Spa we believe in the transformative power of beauty. From stunning hairstyles to rejuvenating spa treatments, we're dedicated to providing exceptional service and creating unforgettable experiences for our clients. Join us in our mission to inspire confidence and empower individuals to look and feel their best!
Your Role: As our Front Desk Supervisor, you'll be the face of our salon and the backbone of our operations. You'll oversee the smooth functioning of the front desk, ensuring that every client receives outstanding service from the moment they walk in. With your leadership skills and attention to detail, you'll motivate and support our front desk team to deliver excellence in customer care.
Responsibilities:
- Supervise and train front desk staff to provide exceptional customer service
- Manage salon appointments, walk-ins, and phone inquiries efficiently
- Handle client inquiries, feedback, and complaints in a professional manner
- Coordinate with stylists, technicians, and other staff to ensure seamless scheduling and service delivery
- Maintain cleanliness and organization at the front desk and reception area
- Assist with administrative tasks such as cash handling, receptionist scheduling, and education sign-up.
- Uphold salon policies and procedures to ensure a safe and welcoming environment for clients and staff
Requirements:
- Previous experience in a customer service or supervisory role, preferably in the beauty or hospitality industry
- Excellent communication and interpersonal skills
- Strong organizational and multitasking abilities
- Proficiency in salon software and Microsoft Office suite
- Positive attitude and ability to thrive in a fast-paced environment
- Flexibility to work evenings, weekends, and holidays as needed
Perks:
- Competitive salary and benefits package
- Opportunity for career growth and advancement
- Discounts on salon services and retail products
- Supportive team environment with opportunities for training and development
If you're passionate about providing exceptional service and leading a team to success, we want to hear from you! Apply online at www.bjgrandsalon.com or send your resume to crawford@bjgrandsalon.com today and take the next step in your beauty industry career!
Job Types: Full-time, Part-time
Pay: $17.00 - $19.00 per hour
Expected hours: 30 – 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Vision insurance
Work setting:
Work Location: In person