Looking for RAN Tier II Support Engineers in Plano, TX and Nationwide in USA.
What you will be doing as RAN Tier II Support Engineer:
- Knowledgeable on 4G and 5G 3GPP technologies
- Provide Tier 2 Deployment Support for 4G and 5G Technologies
- Provide in-depth technical log analysis, check network configuration, and support customer as needed
- Provide Frequent Alarm Monitoring Activity Report for new deployments
- Technical support to the C & I team during MW of actual migration / deployment
- Be able to work in Samsung's System Integration lab, customer labs, and commercial networks for reproducing, troubleshooting and investigating performance related issues
- Strong on customer support
- Must be able to drive for resolutions with other Engineering team on an open ticket
- Provide 24/7 on-call support as needed for commercial network outages and network performance issues. Also provide technical reviews and provide support to customers as needed
- Experience with wireless network architecture, protocols, RF optimization and standards
- Develop Root Cause Analysis (RCA) on outages or market performance issues (eg, throughput, accessibility, sustainability, handovers (Intra/X2/S1), capacity and coverage)
- Be able to review various Engineering MOPs and identify missing steps or issues if any
- Be able to proactively perform data audit, SW/FW audit, and health check of the OSS if needed
- Be able to collect logs and perform log analysis for discussions with Tier3 and HQ on various issues
- Resolve high severity issues (sev1 & sev2) to meet the agreed SLA requirements - 2nd level incident analysis
- Provide updates and resolutions on open tickets
- Alarm Monitoring & necessary Troubleshooting to resolve alarms in Post Migration to Acceptance
What you bring to the table as a RAN Tier II Support Engineer:
- Good knowledge of wireless network architecture concepts especially in RAN domain
- BS EE or CS required (preferred MS EE or CS) - with at least 7+ years of telecom work experience
- Good 4G, 5G RAN Engineer Support level Skills
- Good Unix Skills
- Good troubleshooting skills
- Able to provide Tier 2 Support for Deployment during the Maintenance Window
- Able to handle Sev1/Sev2 outage situations seamlessly with customer and internal teams and drive resolution within SLA
- Able to multi-task and effectively handle customer tickets and resolve within SLA
- Proactively identify issues in the network and take action before it becomes an outage
- Be able to train provide guidance and support to other team members on new project, processes, etc. as needed
- Familiar with RLC/MAC layer, different types of control channel and traffic channels, network access procedures, power control, handover algorithms, QoS types, TDD/FDD modes, HARQ/ARQ concepts, etc.
- Be able to develop tools and scripts to automate tasks on OSS and eNBs to aid with the investigation as needed
- Good knowledge of wireless network architecture concepts especially in RAN domain
- Good knowledge of UNIX/LINUX operating systems
- Good customer support experience
- Good analytical skills to investigate and evaluate trending data for issue resolution
- Ability to develop scripts and tools to aid with the reports generation and analysis will be a plus
What you didn't know about us:
- Competitive salary
- Health, Dental and Vision Benefits
- Long-term growth potential
- 401k
- With this position, you will get the opportunity to work with a game changing client and further advance your already valuable experience in the telecom industry!
We are Connectors . We thrive on 'quality over quantity' and put in the work building strong relationships. We create connections, discover qualities, uncover skills, and place people with accuracy. We are your true partners!
We are collaborators . You'll be working with a wholly owned subsidiary of Kelly and part of the Kelly Telecom division. It allows us to be as nimble and fiercely competitive as a startup while having the backing of a multibillion dollar publicly traded company which has been in business for 75 years. With direct access to hiring managers, services don't stop at standard recruiting processes. We use our expertise to improve your application skills and provide ongoing career support.
We give 24/7 support . We are in this together. We provide around the clock availability, competitive employee benefits, and continuously check-in to make sure things are going smoothly. Check out our Glassdoor page!
Kelly Telecom is an equal opportunity employer and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability, or any other characteristic protected by law. For more information click Equal Employment Opportunity is the law.
#JobsAtKellyTelecom
Job Types: Full-time, Contract
Pay: $62,185.66 per year
Work Location: In person