Job Overview: We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and ensuring their needs are met. Duties: - Answer incoming customer inquiries via phone, email, or chat in a professional and timely manner - Assist customers with product information, order placement, and order tracking - Resolve customer complaints or issues with patience and empathy - Upsell products and services to customers when appropriate - Conduct outbound calls to follow up on customer inquiries or resolve any outstanding issues - Analyze customer feedback and provide suggestions for improvement to the management team - Maintain accurate and detailed customer records in our database - Collaborate with other departments to ensure seamless customer experience Requirements: - Excellent verbal and written communication skills in English; fluency in Spanish is a plus - Strong interpersonal skills with the ability to build rapport with customers - Previous experience in a customer service role is preferred - Ability to analyze customer needs and provide appropriate solutions - Proficient in using computer systems and software applications - Ability to work in a fast-paced environment while maintaining attention to detail - Bilingual skills (English/Spanish) are highly desirable Benefits: - Competitive salary based on experience and performance - Comprehensive training program provided - Opportunities for career advancement within the company If you are passionate about providing exceptional customer service and have the skills required for this role, we encourage you to apply. We look forward to reviewing your application!
Job Type: Full-time
Pay: $700.00 - $1,000.00 per week
Benefits:
- Dental insurance
- Health insurance
- On-the-job training
- Vision insurance
Experience level:
Shift:
Weekly day range:
Work setting:
Ability to Commute:
- Vancouver, WA 98662 (Preferred)
Ability to Relocate:
- Vancouver, WA 98662: Relocate before starting work (Required)
Work Location: In person