Job Overview:
We are seeking a Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service, handling inquiries, and resolving issues in a professional manner.
Duties:
- Respond to customer inquiries via phone, email, and live chat
- Provide information about products and services
- Process orders, returns, and exchanges
- Upsell products or services to increase revenue
- Conduct outbound calls to follow up with customers
- Perform data entry tasks accurately and efficiently
Skills:
- Excellent phone etiquette and communication skills
- Strong customer service orientation
- Ability to analyze and solve problems effectively
- Proficiency in English; fluency in Spanish is a plus
- Multilingual capabilities are advantageous
- Experience with outbound calling is preferred
- Strong data entry skills
Location may include the following cities:
- Braselton
- Buford
- Suwanee
- Lawrenceville
- Tucker
- Norcross
- Duluth
Joining our team as a Customer Service Representative offers the opportunity to enhance your communication skills, problem-solving abilities, and customer service expertise. If you are passionate about delivering top-notch service and enjoy interacting with customers, we encourage you to apply for this position.
Job Types: Full-time, Part-time, Temporary
Pay: $15.00 - $17.50 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Shift:
- Day shift
- Evening shift
- Morning shift
- Night shift
Weekly day range:
Work setting:
Ability to Commute:
Ability to Relocate:
- Suwanee, GA: Relocate before starting work (Preferred)
Work Location: In person