We are looking for a I.T. Technician to join our manufacturing team. The successful candidate should have experience and background with a degree in a relevant I.T field from a college or university. The role will require working within a cross disciplinary team in a production environment to sustain our manufacturing efforts.
- Provide technical support for hardware, software and network related issues.
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Configure, install, and manage corporate devices including but not limited to PCs and Android tablets.
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Manage incoming support inquires from our Ops Team.
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Balance incoming support requests and escalation, while attempting to determine root causes to
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Resolve user issues on manufacturing floor and in field.
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Assist in creating and maintaining of documentation.
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Observe all safety rules and promote a safe working environment with team members.
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Maintain strict GMP (Good Manufacturing Practices).
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Debugging and troubleshooting
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Follow the company process
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College degree in computer science or equivalent.
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CompTIA A+ certificate
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Minimum 2+ years of experience in a technical support role.
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Hands on experience with Office365 environment
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Experience with PC imaging and deployment software
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Working knowledge of Windows and Linux desktop operating systems
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Experience with troubleshooting and debugging approaches.
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Basic understanding of network TCP/IP model.
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Skill in organization, analysis, time management, prioritization, and the ability to meet deadlines for multiple tasks
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Commitment to continuous improvement and quality of support and service
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Good interpersonal skills and communication to interact with all levels of management
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Ability to follow instructions and pay attention to small details
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AC/DC low voltage power system knowledge.
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Ability to use multimeter
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PTZ CAMs configuration
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CompTIA Network+ Certificate.
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Health, Dental and Vision insurance
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Life and AD&D insurance
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Short and Long-Term Disability coverage
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Buy-up options
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Employee assistance program
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Generous paid time off (PTO) program