Job Overview:
We are seeking a friendly and professional Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional customer service and ensuring their stay is comfortable and enjoyable. This is a vital role in our hotel, as you will be responsible for creating a positive impression and delivering outstanding guest experiences.
Responsibilities:
- Greet guests with a warm and welcoming demeanor, providing excellent customer service
- Check-in and check-out guests efficiently, ensuring accuracy in reservations and payments
- Answer phone calls and respond to inquiries, providing information about hotel services and amenities
- Assist guests with any requests or issues they may have during their stay
- Maintain a clean and organized front desk area, ensuring all necessary supplies are stocked
- Handle guest complaints or concerns in a professional and timely manner
- Collaborate with other hotel departments to ensure smooth operations and guest satisfaction
Skills:
- Excellent phone etiquette and communication skills
- Strong guest relations skills, with the ability to provide exceptional customer service
- Outstanding problem-solving abilities to handle guest complaints or issues effectively
- Strong attention to detail and organizational skills
- Ability to work in a fast-paced environment while maintaining professionalism
If you have a passion for customer service and enjoy working in the hospitality industry, we would love to hear from you. Join our team as a Front Desk Agent and contribute to creating memorable experiences for our guests.
Job Type: Part-time
Pay: $12.36 per hour
Expected hours: 20 – 35 per week
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Schedule:
- 4 hour shift
- 8 hour shift
- Evening shift
- Every weekend
- Holidays
Work setting:
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Las Cruces, NM 88005 (Required)
Ability to Relocate:
- Las Cruces, NM 88005: Relocate before starting work (Required)
Work Location: In person