Who We Are
Two Trees is a family-owned Brooklyn-based real estate developer, best known for its singular role in transforming the Brooklyn neighborhood of DUMBO from a neglected industrial waterfront to a thriving mixed-use community.
Our other notable projects include Domino Park, Wythe Hotel and Jane’s Carousel. Two Trees believes that developers must play a fundamental role in cultivating livable street landscapes where people prosper when neighborhoods bloom.
We are currently seeking a Technical Support Analyst. This role will expose you to a blend of database design, project management, database programming, custom report development, integration programming, data conversion, and user training/support. The ideal candidate will have some experience with the real estate industry software package MRI and/or any other ERP solution. Position requires on-site presence at our Dumbo main office location. This is a full-time position offering full benefits, a competitive salary, and paid training.
Responsibilities
- Analysis of business needs, technical consulting, and assisting the development of application customization and systems integration (MRI/Onsite/Rentpayment.com/Clickpay/AvidXchange or similar)
- Resolve complex application issues utilizing external MRI support team (opening support cases and working with MRI to address larger scale issues)
- Respond to inbound requests by identifying, assessing criticality, and prioritizing resolutions of all new and existing support tickets
- Programming and development of custom reports, system integrations and data conversions
- Retrieve and translate large data sets from applications, using complex SQL queries, into MS excel and other tools.
- Manage all query corrections to MRI database, case openings, follow-ups, resolutions
- Support managers in performing end to end data validation to maintain accuracy of data sets
- Upgrading and maintaining our MRI environment (i.e., performing environment upgrades, clearing redundant/unnecessary data from servers etc.)
- Communicate and collaborate with other team members and senior staff
- Translate business logic from one system (Excel, SQL, etc.) into SQL in a quick and accurate manner
- Provide MRI application support to end users (UI troubleshooting, installation, etc.)
- Assist team members with all technical support issues
Qualifications
- Bachelor’s degree in computer technology, MIS, or Computer Science preferred
- 2-4 years of requirement/process definition, analysis, design, and implementation
- 3+ years in MS SQL database programming (user defined functions, table structure, stored procedures, etc.)
- Experience with a leading real estate software system (property management/asset management/accounting) preferred
- Technical expertise with report writing tools such as SSRS
- Comprehensive knowledge of real estate, financial, and IT management best practices
- Strong technical aptitude and work experience with technical applications and systems
- Ability to work independently and well with other team members
Job Type: Full-time
Pay: $60,000.00 - $75,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Paid time off
- Parental leave
- Professional development assistance
Compensation package:
Schedule:
Education:
Experience:
Work Location: In person