ODA Primary Health Care Network is looking for Front Desk/Call Center representatives, multiple positions available.
779 East New York Avenue Brooklyn, NY 11203
The Front Desk/Call Center representative assists patients with their appointments, insurance, and other health care services. They also consult with providers on the patient's behalf when needed.
Job Description:
- Proficiency with various Microsoft Windows products and Medical Systems.
- Exceptional human relations, communication and have a friendly disposition at all times.
- Schedule all appointments in the assigned area, according to the schedule of the providers.
- Answer questions regarding the scheduling of appointments and insurance protocols to the best ability and refer quarries to providers and supervisory administrative personnel.
- Relay telephone messages and appropriate charts to providers.
- Consult with providers and supervisor when appointment demands exceed existing schedule.
- Register patients in an efficient and timely manner.
- Follow all fiscal requirements.
- Assist in other areas as directed by supervisor during others’ break times.
- Report to supervisor any problems regarding patients, insurances or appointments.
- Establish an environment fostering patient satisfaction.
- Monitor patient flow and advocate for patients and the center in reducing wait time.
- Serve as a facilitator for patients to receive needed health care services.
Requirements:
- 1-2 years of experience in medical front desk and/or Call Center environment.
- Exceptional verbal, written, and telephone communication skills.
- Aptitude to work in a very busy environment including phones, patients and staff as needed.
- Computer and typing skills/proficiency with emphasis on accuracy of patient demographics information.
- Insurance verification experience is a plus.
- Proficiency in Spanish required.
- Be punctual and reliable
Benefits:
ODA offers un-paralleled benefits! These include but are not limited to:
- Paid sick, vacation, and holiday hours
- Medical, dental, vision, and life insurance
- 403(b) Retirement plan
- pre-taxed travel expenses
Job Type: Full-time
Salary: $20.00 per hour
Schedule:
Experience:
- Front Desk and/or Call Center 1 year (Preferred)
Job Type: Full-time
Pay: $20.00 per hour
Benefits:
- 403(b)
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- On-the-job training
- Paid time off
- Vision insurance
Healthcare setting:
Schedule:
- Monday to Friday
- Rotating weekends
Ability to commute/relocate:
- Brooklyn, NY 11249: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- Have you ever worked at ODA Primary Health Care Network? If yes what year?
Education:
Experience:
- Medical terminology: 1 year (Preferred)
- Computer skills: 1 year (Preferred)
Work Location: In person