We are looking for bilingual (English and Korean) Contact Center Representatives in North Georgia!
Locations with Position Openings: Northern Georgia (Training onsite in Athens, GA for 1 to 2 weeks then remote)
Position Status Options: Full Time
Position Summary: We are looking for motivated, energetic bilingual (English and Korean) candidates for our customer service operations center in Northern, Georgia who can deliver a “best in class” patient engagement experience. The position will be responsible for maximizing efficiency through the indexing of incoming medical imaging orders, assisting patients and physicians with incoming calls and scheduling exams.
Contact Center Representative Duties:
- Excels at filling the role of company ambassador with each customer contact; Ensures that the customer feels understood with any request or issue by recapping the message received; communicates what steps will be taken, by who, and when; establish themselves as a customer advocate who will help them with any follow up needs.
- Manage a large quantity of inbound and outbound calls in a timely, friendly, and professional manner. Investigates the needs of the caller to appropriately transfer the caller, if necessary.
- Provide optimum service by scheduling exams for patients efficiently and maximizing scheduling availability; Secure and schedule patient appointments according to company guidelines, using computer-based appointment scheduling systems.
- Maintains call center database by accurately entering and verifying information on a timely basis, updates patient information.
- Responsible for maintaining customer call logs, ensuring that details are maintained, and others can easily interpret activities performed, or tasks pending.
- Other responsibilities as directed by supervisor and/or manager.
Qualifications
- Education and/or Experience: High School Diploma or GED
- Language Skills: Must speak Korean and English and have the ability to read and interpret electronic and printed documents with basic medical terminology such as process instructions, safety rules, and clinical forms. Must possess the ability to effectively present information in one-on-one and small group situations to patients, clients, and other organization employees.
- Reasoning Ability: Ability to apply common sense understanding to carry out interactions with customers, while achieving objectives and outcomes.
- Computer Skills: Understanding and ability to utilize computer applications, phone system and other electronic resources as needed.
- Experience: Call Center or Healthcare setting experience preferred but not required
Job Type: Full-time
Pay: $15.00 - $17.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Physical setting:
Schedule:
Work Location: In person