Monmouth Cyber is a leading Managed Service Provider (MSP) delivering comprehensive IT solutions to businesses of all sizes. Established in 2004, our mission is to deliver best-in-class cybersecurity and IT solutions. We pride ourselves on offering exceptional service and innovative technology solutions to help our clients achieve their business objectives. As a fast-growing business, we are committed to excellence and continuous improvement in all aspects of our operations.
Position Overview: At Monmouth Cyber, we are more than just a workplace – we are a collaborative family of tech enthusiasts who are passionate about creating a positive impact. We believe that a strong, supportive team and an empowering work environment are the keys to success. As a Level 3 IT Help Desk Specialist at Monmouth Cyber, you'll be part of a dynamic, fast-growing team where your skills are valued, your career is nurtured, and your ideas are encouraged.
Are you an experienced IT professional looking to take your career to the next level? Do you thrive in a collaborative environment where your expertise is recognized and your growth is supported? If so, we want you to join our team.
Key Responsibilities:
- Provide advanced technical support to clients, resolving complex IT issues in a timely and efficient manner.
- Act as an escalation point for Level 1 and Level 2 support, assisting with difficult technical problems.
- Perform root cause analysis and implement permanent solutions to recurring technical issues.
- Manage and execute IT projects, such as system upgrades, migrations, and deployments, ensuring minimal disruption to client operations.
- Configure, maintain, and troubleshoot servers, networks, and other critical IT infrastructure.
- Monitor and manage client environments using remote monitoring and management (RMM) tools.
- Develop and maintain documentation for technical procedures, configurations, and troubleshooting guides.
- Provide training and mentorship to junior IT support staff, fostering a culture of continuous learning and improvement.
- Collaborate with a talented team of IT professionals who are passionate about technology, fostering a culture of knowledge sharing, learning, and continuous improvement.
- Stay up-to-date with the latest technology trends, tools, and best practices to continually improve service quality.
- Maintain a healthy work-life balance through flexible work arrangements and supportive management.
Qualifications:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
- Minimum of 5 years of experience in IT support, with at least 2 years in a Level 3 or senior technical support role.
- Previous experience working in a Managed Service Provider (MSP) environment is required.
- Strong expertise in Windows and Linux server administration, network configuration, and virtualization technologies.
- Proficiency in managing and troubleshooting cloud services (e.g., AWS, Azure, Office 365).
- Advanced knowledge of network protocols, security practices, and firewall configurations.
- Experience with RMM tools, ticketing systems, and IT service management (ITSM) frameworks.
- Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
- Strong analytical and problem-solving abilities, with a proactive approach to identifying and resolving issues.
- Relevant certifications such as CompTIA A+, Network+, Security+, Microsoft Certified: Azure Administrator, Cisco CCNA, or equivalent are highly desirable.
- A passion for staying up-to-date with technology trends and a desire to learn and grow in your role.
Working Conditions:
- Office-based at our Brick, NJ location with occasional on-site visits to client locations.
- May require after-hours support and on-call availability for critical issues.
- Fast-paced and dynamic environment, requiring adaptability and flexibility.
Benefits:
- Competitive salary and performance-based bonuses.
- Comprehensive health insurance plan.
- Professional development opportunities and support for certifications.
- Generous paid time off and holiday schedule.
- Collaborative and inclusive company culture.
How to Apply: Interested candidates should submit their resume and a cover letter outlining their qualifications and experience. Applications that have not completed the indeed skills test will be rejected.
Job Type: Full-time
Pay: $60,000.00 - $90,000.00 per year
Benefits:
- Flexible schedule
- Health insurance
- Paid time off
- Professional development assistance
Experience level:
Schedule:
Application Question(s):
- Why do you want to join our team?
- Please list all your relevant, and current IT certifications
Ability to Relocate:
- Township of Brick, NJ 08723: Relocate before starting work (Required)
Work Location: In person