Overview:
Function (Scope and Main Purpose of Job)
The Surveillance Operator is accountable to observe and protect casino assets via CCTV.
Responsibilities:
Core Service Standards
CLEAN: Must make the property shine and look impeccable while maintaining a neat CLEAN and crisp personal appearance.
SAFE: Must make guests feel SAFE and comfortable through creating a worry free, carefree experience.
Fast: Provide FAST and efficient service with accuracy. Meet service time requirements and anticipate guest needs.
FRIENDLY: Greet each guest with FRIENDLY welcomes, making eye contact and smiling. Use H.E.A.R.T. steps to ease guest concerns. Say thank you to departing guests.
FUN: Work passionately as a team to create a FUN experience both for everyone who works and plays here.
Specific Responsibilities and Duties
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Observe all activities of guest and team members on the casino floor, cage, change booths, and count rooms via the closed-circuit television system for criminal activities and/or violation of the State Gaming Agency regulations as well as company policies and procedures.
- Observe areas of the casino, atrium, and parking areas for safety hazards to ensure the safety and security of all guest and employees.
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Operate monitor room equipment.
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Complete proper reports and documentation as needed.
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Assist in training in CCTV equipment and alarms.
- Other duties as assigned
Job Requirements (skills, knowledge, and abilities)
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One (1) to three (3)- years’ experience in security and/or surveillance.
- Must be able to obtain and maintain a valid gaming license as determined by the State Gaming Agency for the position.
- Knowledge of computers and CCTV equipment.
- Must be able to read/write in the English language.
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Excellent customer service skills.
Physical Requirements
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Must be able to sit for long periods of time.
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Must be able to work in a confined space with low lighting.
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Must be able to lift and/or carry up to 30lbs.
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Must have excellent vision and hearing.
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Must be able to grasp, handle, and reach with hands and fingers.
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Stand and walk 30% of the time.
Working Conditions
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24/7 high energy casino with over 100,000 sq. ft of gaming and entertainment space and approximately 500 employees.
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Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
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You will work in an environment where smoking is allowed.