Ready to launch a new career?
Airport Home Appliance is the largest independent appliance/mattress retailer in Northern California, and our showrooms are busier than ever. Our team is motivated, enthusiastic, and understand the importance of customer service. If this sounds like you - let’s talk! We’ll train you, coach you, and pay you while you learn.
This is a commission-based sales job - but it’s easier than it sounds. Our stores are busier than ever! There’s no cold calling, knocking on doors, or high-pressure sales. Your job is to know the products and speak to the customers need - they’re ready to buy, they just need someone with the knowledge and credibility to guide them.
Many of our Sales Associates have made a lifelong career in Appliance & Mattress sales. Are you ready to start yours?
WE OFFER
- Highly Competitive Pay (Base plus commission, $50,000 - $100,000+ total on average)
- Comprehensive Training Programs
- Vacation Time
- Health Insurance
- Dental Insurance
- Vision Insurance
- 401K
- Employee Discounts
JOB DUTIES / TASKS
- Use excellent communication skills, both verbal and written, to interact with customers and staff
- Provide exceptional customer service, with a positive attitude and friendly demeanor
- Expedite the resolution of customer problems and complaints to maximize customer satisfaction
- Accurately and carefully manage customer expectations, and avoid over-promising outcomes to customers that are not reasonable
- Qualify customer needs for delivery, including an assessment of customers home and road access by asking the customer qualifying questions and utilizing online mapping tools
- Consult with and ensure customers are selecting a product/service that will meet their needs, and fit in their home with proper utility hookups
- Maintain contact with customers until their purchase is delivered, and follow-up with customers after the sale to ensure they are satisfied with their purchase
- Answer phone calls to the store in a timely and professional manner while providing excellent customer service with a cheerful demeanor to all callers
- Be on-time, punctual, and conduct oneself in a professional manner at all times
- Be a team player and support your colleagues through positive interactions and a can-do attitude
- Stay up-to-date on the weekly Plan To Sell list, which outlines the product that is profitable for the company, pays you the most, and is the best deal for our customers
- Maintain your knowledge of the products/services you sell by attending training events in the store, at the corporate headquarters, and occasionally off site at vendor training events
- Must be available to work during key holiday time periods & most weekends, as these are times when customers are shopping and are the most profitable for you
REQUIREMENTS
- Must have at least a High School Diploma, GED, or equivalent
- Must be comfortable using a computer to email customers, and use the internet to research or access vendor portals
- Must have strong written and verbal communication skills
- Highly enthusiastic with a desire and commitment to achieve both personal and - professional goals
BONUS QUALIFICATIONS
- Bilingual/Multilingual is a plus
- Previous experience in sales, especially appliance or mattress sales, is a plus
DISCLAIMERS
The person in this position needs to stand and sit for up to 8 hours per day, occasionally lift or move up to 25 pounds, as well as operate a computer or other office productivity machinery such as a calculator, copy machine, printer.
This employer may have workplace chemicals/products known to the State of California to cause Cancer, Birth Defects and/or Reproductive Harm.
Job Type: Full-time
Pay: $70,000.00 - $160,000.00 per year
Shift:
Weekly day range:
- Monday to Friday
- Weekends as needed
Ability to Relocate:
- Hayward, CA 94541: Relocate before starting work (Required)
Work Location: In person