Do you describe yourself as a "night owl" and function best during evening or early AM? If so, this would be an opportunity. Do you enjoy proving great service but a little bit more low-key with more solitary time to focus? Are you someone who enjoys assisting others and getting job satisfaction from making others happy? Would you like to work for a 2 time award winning hotel?
Our mission is to serve our guests to the best of our abilities at all times. We will provide a pleasant work environment for our employees. Employees and guests alike will be treated with respect and consideration.
The Holiday Inn in Appleton, WI is currently taking applications for a Full-Time Night Auditor. Ideal candidates can work between the hours of 10pm and 7 am, and will provide excellent customer service to guests.
The Night Auditor works at the front desk during the night, and they must ensure that the quality and integrity of Holiday Inn are maintained just as diligently as they are during the day.
Position Summary:
The number one priority of this department is guest satisfaction. You are the key to exceeding guests' expectations through the reservation and sales process, check in and check out process, using proper telephone etiquette and basic telephone skills, addressing and handling guest comments and concerns, offering proper service and amenities of the hotel along with knowledge of area businesses and attractions, accurately balances daily cash and credit card transactions and has full knowledge of the hotels safety and emergency procedures. Must perform job with professionalism in a positive and friendly manner.
What You’ll Do
- Assist our guests with any needs and requests, making our guests your number one priority.
- Register guests, assign rooms, (check-in/check-out) and reservations.
- Coordinate and communicate the needs of housekeeping and maintenance.
- Handle guest concerns and properly Make It Right
Our Successful Candidate
- Experienced in customer service, preferably in the hotel/hospitality industry.
- Has the ability to listen and negotiate win/win outcomes for our guests
- Good communication, organizational and interpersonal skills.
- Ability to be flexible with scheduling and the needs of the hotel.
Skills
- Preferred experience as a Night Auditor or in a similar role, preferably in the hospitality industry.
- Excellent math skills
- An eye for detail
- Good problem-solving skills
- Availability to work overnight
What we offer
- 70 years in the industry gives us a stable and reliable place for our guests and our staff.
- We are a dynamic and energized place to work.
- We’re a top-rated hotel in the Fox-Cities with high ratings from our guests.
- Employee discounts at IHG and WISCO hotel properties.
- Competitive wages.
- Incentive opportunities
- Join a team that gives the best to their staff and guests.
Job Types: Full-time, Part-time
Pay: $14.00 - $16.00 per hour
Expected hours: 24 – 30 per week
Benefits:
- Employee discount
- Referral program
Schedule:
- Monday to Friday
- Night shift
- Weekends as needed
Work setting:
Work Location: In person