Description:
HYDAC is a fluid power leader that specializes in the design and development of custom solutions for the mobile and industrial markets. We are currently seeking a qualified Product Support Specialist at our Glendale Heights facility. The Product Support Specialist will be responsible and accountable for cost reduction / optimization projects by organizing tasks, time, resources, and
people throughout the organization.
Tasks:
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Provide technical support for an assigned process or product line.
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Responsible for keeping the projects on track and possessing the ability to foresee the entire project as a whole at all times.
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Develop a thorough knowledge of the product line.
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Provide technical support both internally and to outside contacts.
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Provide liaison between the customer and sales support.
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Develop and support training on products and applications.
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Update distributors and Regional Sales Managers on product line changes.
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Coordinate with German products and counterparts.
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Maintain price lists and literature.
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Complete price and technical analysis.
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Use SAP to generate necessary reports.
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Participate in continual improvement initiatives.
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Prepare price quotations.
Requirements:
- Travel 25%-40% of the time.
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Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or
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governmental regulations.
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Ability to write reports, business correspondence, and procedure manuals.
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Ability to effectively present information and respond to questions from groups of manager, client, customers and the general public.
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Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
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Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
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Knowledge of Database software, Development software, Internet software, Project Management software, Spreadsheet software and Word Processing software.
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Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area circumference and volume.
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Ability to apply concepts to basic algebra and geometry.
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Problem Solving: Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully;
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Develops alternative solutions.
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Customer Service: Responds promptly to customer needs and responds to requests for assistance
Qualifications:
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Associates degree in Mechanical Engineering preferred.
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Must be able to work in the United States without corporate sponsorship now and within the future.
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