Job description
Customer Experience Associate (Full Time, In-Person)
About Us: Access to essential medicines should be simple, convenient, and readily available. Our mission is to help people get their necessary medications by removing unnecessary barriers and streamlining the process. Our approach is straightforward: no insurance, no hassle, and no need to jump through hoops.
Our vision is to revolutionize the way people receive healthcare by providing a seamless and personalized experience for all. By leveraging cutting-edge technology and a patient-centered approach, TelyRx is committed to ensuring everyone has hassle-free access to their needed medications. We believe that healthcare should be inclusive and convenient, and our dedicated team is working tirelessly to make this vision a reality. Join us on this journey towards a healthier, more accessible future with TelyRx.
You’ll be a good match for the Customer Experience Associate if you’re excited about assisting patients and doing everything you can to win the trust of our customers. Our team is energetic and determined, seeking an individual who can jump in and embrace the fast-paced environment.
- This role is to support the evening, weekend, and holiday coverage of our service team
- Monday-Friday Evenings / 5 PM - 12 AM / 6-hour shift
- Saturdays and Sundays / 10 AM - 10 PM / 6- hour shifts
You Will:
- Respond to customer inquiries across email, phone, chat, and proprietary messaging systems with excellent tone, grammar, and spelling for written communications
- Resolve issues in a personalized, accurate, and timely manner
- Build long-term relationships with our customers by offering advice related to products and services
- Become an expert in all things TelyRx products and offerings and maintain up-to-date knowledge in a fast-changing environment
- Complete training and up-trainings as needed
- Maintain the highest level of discretion when dealing with customer issues
- Strive to meet and exceed structured performance targets
- Report on customer trends and feedback
- Complete occasional overtime when needed by the business
You Have:
- 2+ years of work experience
- 1+ years experience in a customer-facing support role
- Ability to balance attention to detail with efficient execution in a fast-paced environment
- Excellent problem-solving and communication skills with a high attention to detail and quality
- Experience working in multiple systems and successfully navigating various sources of information
- Possesses a customer-first, eager-to-help approach
- Ability to demonstrate strong writing skills, spelling and grammar
- Ability to work non-standard business hours, including evenings, weekends, and holidays.
Job Type: Full-Time
Schedule:
- Monday-Friday Evenings / 5 PM - 12 AM / 6-hour shift
- Saturdays and Sundays / 10 AM - 10 PM / 12-hour shift
Ability to Commute:
- Clearwater, FL 33763 (Required)
Work Location: In person
Benefits:
- 401(k)
- Dental Insurance
- Health insurance
- Paid time off
Experience level:
Weekly day range:
- Monday to Friday Evenings
- Saturday and Sunday
Work setting:
Experience:
- Customer service: 2 years (Preferred)
Language:
Ability to Commute:
- Clearwater, FL 33763 (Required)
Job Type: Full-time
Pay: $40,000.00 - $45,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
Experience level:
Shift:
- 12 hour shift
- Evening shift
- Morning shift
Weekly day range:
- Every weekend
- Monday to Friday
Work setting:
Ability to Commute:
- Clearwater, FL 33763 (Required)
Work Location: In person