Join the finest trucking company. At Paschall Truck Lines, we have been in the transportation industry for over 85 years and we are still growing. If you want to contribute to Paschall Truck Lines' excellent tradition of innovation and leadership in the transportation industry, we invite you to apply!
PTL is a 100% employee-owned company. You earn ownership in the company with every year. In just 5 years, you’ll be a fully vested owner. We also offer 401(k) with company match as well. You can’t find that in many companies today. We also offer health/dental/vision/life/disability insurance & PTO to all of our full-time non-driving staff.
If you want to contribute to Paschall Truck Lines' excellent tradition of growth and leadership in the transportation industry, we invite you to apply!
Road Maintenance Breakdown Coordinator - serving internal customers
Paschall Truck Lines, Inc. – Murray, KY 42071
Employee-Owned Company has a limited time opportunity for a highly motivated individual seeking to be a part of a well-established company. Candidates will be responsible for decisions ranging from typical to emergency and with the right training provided, will be an integral part of the PTL family.
Candidates will be responsible for communicating key information to each shift and various departments. Said individual will also be responsible for record keeping in the breakdown department’s system and assisting internal and external customers with a range of information.
Summary: Field breakdown calls for company equipment, create/document breakdown events, dispatch service providers out to repair equipment, process invoices for payment to providers. Inspect in bound equipment for defects and potential DOT write ups.
Major Duties:
· Provide emergency roadside assistance to customers during the shift.
· Receive in-bound calls from Paschall Truck Lines, Inc. customers and diagnose mechanical issues.
· Act as a liaison between the servicing location and the customer.
· Demonstrate excellent phone and customer service skills to interact with internal and external customers.
· Disperse payment to servicing locations following company policies in the process.
· Inspecting equipment to include Semi Tractors and Semi-Trailers for defects.
Job Requirements/Work Area Conditions:
Education: HS Diploma/ GED, and vocational training preferred.
Certifications:
Experience: 1-2 years
Type of Experience: Semi Tractors and Semi-Trailers, equipment.
Special Skills: Basic written and verbal communication skills (documentation, communication with peers, supervisors, etc.) Applicant must be willing to work with a computerized maintenance reporting system. Computer skills. Poses a positive attitude and take pride in being part of a team philosophy.
Environmental Office with occasional in shop hands on training
WORKER ATTRIBUTES
Knowledge - An organized body of information usually of a factual or procedural nature which, if applied, makes adequate performance on the job possible. A body of information applied directly to the performance of a function.
Clerical: Knowledge of administrative and clerical procedures and systems such as Microsoft products, managing files and records, and other office procedures and terminology.
Skills - The proficient manual, verbal or mental manipulation of data or things. Skills can be readily measured by a performance test where quantity and quality of performance are tested, usually within an established time limit. Examples of proficient manipulation of things are skill in typing or skill in operating a vehicle. Examples of proficient manipulation of data are skill in computation using decimals; skill in editing for transposed numbers, etc.
· Clerical: Must be able to type.
Talking: Must be able to clearly relay important instructions and ensure they’re understood.
· Listening: Giving full attention to what others are saying, taking time to understand the points being made, asking questions when appropriate and not interrupting at inappropriate times.
· Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
· Time Management: Manage one’s own time and the time of others.
· Coordination: Adjusting actions in relation to others' actions.
· Service Orientation: Actively looking for ways to help people.
· Social Perceptiveness: Being aware of others' reactions and understanding why they react as they do.
· Operation and Control: Controlling operations of equipment or systems.
Ability - The power to perform an observable activity at the present time. This means that abilities have been evident through activities or behaviors that are similar to those required on the job, e.g., ability to plan and organize work. Abilities are different from aptitudes. Aptitudes are only the potential for performing the activity.
· Planning: Plan, organize and prioritize work.
· Data and Research: Gather facts and communicate findings.
· Interpersonal communication: Written and verbal expression and clarity.
· Problem Sensitivity: The ability to anticipate or recognize problems.
· Multi-tasking: The ability to shift between two or more activities or sources of information.
· Relator: Able to build lasting bonds with a wide variety of personality types.
Performance Dimensions - Performance dimensions are traits or characteristics used to describe observable workplace behaviors. They provide a framework for managers and employees in which performance can be discussed and evaluated.
· Service and Sensitivity: Actions that indicate a consideration for the feelings and needs of others. Responsiveness to the needs of drivers, internal and/or external customers.
· Listening: Ability to extract information in oral communication. Actively makes an effort to pay attention and hear what someone is saying.
· Oral and Written Communication: Effective expression in individual or group situations (includes gestures and non-verbal communications). Effective expression of thoughts and messages in a written format (includes clarity, grammar, spelling, conciseness, etc.).
· Planning and organization: Establishing a course of action for self and/or others to accomplish a specific goal: Prioritizing responsibilities and organizing efforts to ensure the timely completion of daily responsibilities, projects, etc.
· Judgment: Making rational and realistic decisions which are based on logical assumptions and which reflect factual information and consideration of company's mission and resources.
· Stress Tolerance: Stability of performance under pressure and/or opposition.
· Team player: Actions are consistent with overall corporate goals and objectives. Ability to work with others. Facilitates and supports cooperative actions. Listens to, and respects, other's contributions. Willingness to express ideas, opinions, and share information.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Position will be Full-time days/hours determined upon training.
BENEFITS:
· Departmental Awards
· Company sponsored skills training with pay increases!
· Health / Dental / Vision
· 401(k) Retirement Plan with Company Match
· Excellent Pay
· Paid holidays from date of hire
· Vacation/personal pay. Five PTO days (40 hours) at 91st day of employment.
· SUPPLEMENTAL RETIREMENT (E.S.O.P) – inquire for more details
Experience Preferred NOT REQUIRED
· Transportation: 1 year
Education:
· High school diploma
Job Type: Full-time
Paschall Truck Lines, Inc. is an Equal Opportunity Employer.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
Paschall Truck Lines, Inc. is an Equal Opportunity Employer.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
- Overnight Shift (Preferred)
Ability to Commute:
Work Location: In person