Provides direct case management services for clients to meet service goals such as applying for government benefits, obtaining medical care, and connecting to social service agencies to improve self-sufficiency.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Provides direct case management services to clients through conducting needs assessment, creating service goals to address identified needs, and supporting clients in meeting those needs
- Transports or arranges transportation for clients for appointments with medical and social service providers and other agencies as needed to meet goals
- Identifies and removes barriers to cultural adjustment and self-sufficiency
- Consistently follows up with clients as required by program guidelines and completes documentation according to program, grant, and donor standards
- Provides interpretation and translation as needed
- Maintains client case files and detailed case notes
OTHER DUTIES
- Learns program policies to properly inform clients
- Adheres to federal case and program documentation requirements as outlined by funders
- Submits reports as required and in a timely manner
- Creates and conducts cultural orientations to address barriers to cultural adjustment
- Supports the Missions, Values, and Vision of Catholic Charities of Dallas
- Other duties as assigned by supervisor
- May train and lead the activities of volunteers and interns.
- Adhere to policies related to boundaries with and protection of clients.
- Complete required abuse prevention training (Safe Environment) and others, as required by program.
- Report suspicious and inappropriate behaviors.
- Follow mandated abuse reporting requirements.
- Adhere to job specific abuse risk management responsibilities.
- Adhere to procedures related to managing high risk activities and supervising clients, as applicable.
EDUCATION & TRAINING
- Bachelor’s degree in social work or related field preferred.
- Previous social work or case management experience strongly preferred
KNOWLEDGE, SKILLS & ABILITIES
- Bilingual in a language reflected in the current client population is preferred (Dari, Arabic, Swahili, Burmese, French, Spanish, Ukrainian)
- Excellent verbal, written, and interpersonal communication skills
- Computer literacy and experience with MS Office suite of products
- Adherence to applicable professional and agency Codes of Ethics
- Capable of performing tasks with limited supervision.
- Efficient time management skills
- Attentive to detail and highly organized
- Ability to work in a flexible work environment
- Ability to lift and carry items up to 50 pounds
OTHER REQUIREMENTS
- Background Check: This position requires a criminal background check.
- Driving Record: Clear driving record, valid TX driver’s license, required insurance, and own reliable transportation.
Health: Annual TB screen and other public health screenings as indicated by program
IMPORTANT NOTE:
- Commute: In-person position; travel required to transport clients (mileage compensated as per federal rate for personal vehicle usage)
Job Type: Full-time
Pay: $20.00 - $22.00 per hour
Benefits:
- 403(b)
- 403(b) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Application Question(s):
- Do you speak Dari, Arabic, Swahili, Burmese, French, Spanish, and/or Ukrainian?
Ability to Commute:
- Dallas, TX 75247 (Required)
Ability to Relocate:
- Dallas, TX 75247: Relocate before starting work (Required)
Work Location: In person