The Training & Organizational Development Manager is responsible for creating, implementing, and managing all training programs and organizational development initiatives for Stone Mountain Park.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Additional duties may be assigned. Management retains the discretion to change or add to the duties of this position.
- Develop, administer, and evaluate all OD initiatives
- Manage programs and training in the LMS system
- Assist with annual training compliance processes for PCI, (Personal Credit Information) INFOSEC (IT security) and Safety initiatives
- Serve as culture champion to ensure that department plans support park and company culture plans and goals
- Assist with creating and implementing Stone Mountain’s annual People Plan
- Manage and oversee Mystery Guest Program
- Coordinate Moment of Truth and Grant-It Card Programs
- Help create and review incentive programs that will drive NPS (Net Promotor Scores) and overall park revenue
- Help create, train and monitor upsell initiatives
- Create, schedule and conduct supervisor development classes
- Plan, develop and conduct annual Leadercast and rehire Updates
- Plan, develop, and provide training and staff development programs
- Develop and organize training materials, multimedia visual aids, and other educational materials
- Develop online training and online training management systems
- Prepare and operate within departmental budgets
- All other duties as assigned
SUPERVISORY RESPONSIBILITIES
These are carried out in accordance with applicable safety policies and laws. Responsibilities include:
- Hire, train, schedule, supervise, and evaluate the Trainers
- Appraise performance, reward, and discipline employees
- Address complaints and resolve problems
SKILLS & QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- Must understand, read, write and speak the English language
- Must have the ability to work days, nights, weekdays, weekends, and holidays
- Must be at least 18 years old
- Must have the ability to maintain a good working relationship with coworkers
- Must foster teamwork and have the ability to solve problems on behalf of guests
- Must be able to apply concepts such as fractions, percentages, ratios, and proportions to practical situations
- Must be able to define problems, collect research, establish facts, and draw valid conclusions
- Must be able to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
- Must be able to type accurately
- Must have advanced knowledge of Microsoft Office
- Must be able to communicate effectively with a variety of people
- Must be able to build and maintain collaborative relationships with co-workers, department leadership, and employees
- Must be able to effectively present information
- Must be able to multi-task and work well independently in a fast-paced environment
- Must be very deadline conscious and detail-oriented
- Must have excellent motivational and coaching skills
- Must have excellent verbal and written communication skills
- Must demonstrate good judgment and decision making
- Must be a critical thinker
EDUCATION and/or EXPERIENCE
- High school diploma or equivalent education required
- Bachelor’s Degree preferred
- Minimum of 5 years' experience developing training classes and materials required
- Minimum of 2 years' experience with management of personnel resources required
- Minimum of 2 years' experience with administration and management required
- Previous Organizational Development experience preferred
CERTIFICATES, LICENSES, REGISTRATIONS
- Must have and maintain a Drivers' License
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk and hear. The employee is occasionally required to stand and walk. The employee must frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Must be able to take directional cues directly and indirectly.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is frequently exposed to outside weather conditions
- The noise level in the work environment is usually moderate
Employment at Stone Mountain Park is contingent on the completion of a criminal background check and a drug screen, with the results being negative.
Stone Mountain Park employees are subject to pre-employment, post-injury, post-accident, reasonable suspicion and random testing for illegal drug usage.
Management retains the discretion to add or change the duties of this position at any time.