**Job Title:** Customer Service Representative **Job Summary:** We are seeking a dynamic Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service, resolving customer inquiries, and promoting company products and services. **Duties:** - Respond to customer inquiries via phone, email, and chat - Provide accurate information about products and services - Assist customers with orders, refunds, and exchanges - Upsell products and services to maximize sales opportunities - Conduct outbound calls to follow up on customer issues - Perform data entry tasks accurately and efficiently - Analyze customer feedback to improve service quality **Requirements:** - Proven experience in customer service or sales - Excellent phone etiquette and communication skills - Ability to communicate effectively in English; fluency in Spanish is a plus - Strong multitasking skills and attention to detail - Proficiency in data entry and CRM software - Ability to analyze customer data and identify trends - Multilingual abilities are a plus for better customer support If you are a proactive individual with a passion for delivering top-notch customer service, we encourage you to apply for this exciting opportunity. Join our team and grow your career in a supportive environment that values your contributions.
Job Type: Full-time
Pay: $20.00 - $22.22 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Shift:
Weekly day range:
Work setting:
Ability to Commute:
Work Location: In person