Job Description:
- As a IT Technician , you will perform activities associated with installing, diagnosing, maintaining, and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and low-end servers at customer sites, and/or depot locations.
- This is a journeyman position for the typical desk side support technician.
- You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools.
- You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk.
- Your assignments will range in complexity from troubleshooting and repair to more difficult device repair, including reloading and re-imaging of PCs/laptops Occasional assistance with the server and/or network teams may be required, under direct instruction from those teams.
Responsibilities
- Provides support for software, hardware and networking support for desktops, laptops Installs and maintains PCs and associated software, performs installs, moves, adds and changes as required
- Provides follow-up on problems or escalation.
- Maintains a high degree of professionalism in actions, demeanor and dress.
- Insures customer satisfaction throughout the service delivery transaction.
- Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system
- Provides support for software, hardware and networking support for desktops, laptops Installs and maintains PCs and associated software, and peripherals
- Performs installs, moves, adds and changes as required
- Provides follow-up on problems or escalation.
- Maintains a high degree of professionalism in actions, demeanour and dress.
- Insures customer satisfaction throughout the service delivery transaction.
- Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system
- Experience with Windows10/11 and Mac OSx 12.6 or later is a requirement.
TECHNICAL SKILLS Must Have
- Desktop/Laptop Repair
- Laptop/ Desktop server experience
- Mac (MONTEREY, VENTURA, SONOMA) AND WINDOWS OS EXPERIENCE IN A PROFESSIONAL SETTING
Nice To Have
- Customer Facing Service, Windows 10/11 skills, MAC skills
- Must have (MAC Skills and experience, MAC OS, Windows 10/11 with Ventura, Monterey, and Sonoma).
Job Types: Full-time, Contract
Pay: $23.57 - $25.00 per hour
Work Location: In person