About us
Washlab Auto Spa is a fast growing startup offering the latest in innovation that the car wash industry has to offer. With our first location in Huntsville, you'll be joining a team of people dedicated to creating the best customer experience around!
Our work environment includes:
- Food provided
- Casual work attire
- Lively atmosphere
- Growth opportunities
- On-the-job training
- Flexible working hours
- Did we mention you get FREE car washes?
Position Overview: We are seeking a highly motivated and customer-focused individual to join our team as a Washlab Customer Service Representative. As the first point of contact for our customers, you will play a crucial role in ensuring a positive experience at our car wash facility. Your primary responsibility will be to assist customers with their car wash needs, provide exceptional service, and address any inquiries or concerns they may have. This is a fast-paced environment that requires strong communication skills and a friendly, professional demeanor. Huge opportunties to make commissions on all upsells are available as well.
Responsibilities:
Customer Assistance:
- Greet customers warmly and assist them with selecting the appropriate car wash service.
- Provide detailed information about the available car wash options, packages, and any special promotions.
- Explain the process and benefits of various car wash services to customers.
- Address customer questions, concerns, and complaints in a timely and professional manner.
- Ensure that customers' expectations are met or exceeded throughout their car wash experience.
Point of Sale (POS) Operations:
- Operate the POS system accurately and efficiently for customer transactions.
- Process cash, credit card, and mobile payment transactions.
- Maintain a balanced cash drawer and reconcile sales at the end of each shift.
- Issue receipts and handle any necessary paperwork related to the car wash transactions.
- Keep track of car wash inventory, including car wash codes or tokens, and restock as needed.
Facility Maintenance:
- Ensure the car wash facility is clean, organized, and presentable at all times.
- Monitor and restock car wash supplies, such as towels, air fresheners, and cleaning products.
- Assist with maintaining the cleanliness and functionality of car wash equipment.
- Collaborate with the maintenance team to promptly address any facility or equipment issues.
Upselling and Promotion:
- Identify opportunities to upsell additional services or products, such as waxing, interior cleaning, or car accessories.
- Inform customers about ongoing promotions, loyalty programs, and special offers.
- Suggest appropriate add-ons or upgrades to enhance the car wash experience.
- Commission based incentives available as well.
Teamwork and Collaboration:
- Collaborate effectively with other team members to ensure smooth operations and exceptional customer service.
- Communicate customer feedback, suggestions, or concerns to the management team.
- Assist colleagues during busy periods, including supporting car wash operations if needed.
Qualifications:
- High school diploma or equivalent (some college education preferred).
- Previous customer service experience in a fast-paced environment.
- Excellent interpersonal and communication skills.
- Strong problem-solving abilities and the ability to remain calm under pressure.
- Basic computer literacy and familiarity with POS systems.
- Attention to detail and a commitment to providing high-quality customer service.
- Availability to work flexible schedules, including weekends and holidays.
As a Washlab Customer Service Representative, you will have the opportunity to make a positive impact on our customers' experiences. If you enjoy working with people, have a passion for delivering exceptional service, and thrive in a dynamic environment, we encourage you to apply for this role.
Job Types: Full-time, Part-time
Pay: $14.00 - $20.00 per hour
Expected hours: 20 – 40 per week
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
Shift:
- 10 hour shift
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
Weekly day range:
- Every weekend
- Monday to Friday
- Rotating weekends
Ability to commute/relocate:
- Huntsville, AL 35806: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
Education:
- High school or equivalent (Required)
Work Location: In person