TITLE OF POSITION: Office Assistant
QUALIFICATIONS: The Office Assistant is required to have a high school diploma or equivalent. Experience in a medical office setting is preferable. Must pass KBI, DCF child & adult abuse registry, motor vehicle screen, and background checks. Must have reliable and insured transportation.
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:
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Detailed oriented and organized.
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Excellent customer service and public relations.
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Ability to prioritize.
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Maintaining Center confidentiality policies is required.
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Excellent written and oral communication skills.
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Good data entry skills.
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Ability to use general office equipment.
NUMBER OF HOURS PER WEEK: Regular full-time position
DUTIES AND RESPONSIBILITIES:
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Receive and greet visitors immediately upon approach.
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Receive multi-line phone calls, take messages, and transfer calls.
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Make appointments for clients and gather required information. Send required documents to complete to the client.
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Receive payment for services or complete insurance reimbursement information.
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Scan documents and place in electronic medical record, file documents in client files.
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Review and process requests for medical records.
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Enter data on electronic medical record for each new client.
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Enter data on provider’s schedules.
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Assist walk in clients or existing clients in crisis situations; making phone calls immediately to crisis team or the executive director as needed.
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Make appointment reminder calls.
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Verify and update client reimbursements monthly.
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Perform other duties as assigned by Supervisor or the Chief Executive Officer.
EMPLOYMENT STATUS: Non-exempt
SALARY: Hourly wage
SUPERVISED AND EVALUATED BY: Office Manager