Continuum Home Care is adding a qualified Care Manager to our team to assist with intake, resource management, and client success.
General Duties:
The employee must:
Marketing:
- Handle inquiry calls regarding all service lines
- Provide Home Consultations
- Manage new referrals to increase close ratio.
- Provide follow-up with referral sources
Client Management:
- Manage and ensure quality of care provided to clients
- Communicate concerns/changes in care to families and community support
- Provide advocacy, mediation, resource connection, and counseling to clients and/or family members
- Communicate information regarding new/current clients to appropriate service line
- Conduct supervisory visits
- Provide Intros for employees to newly assigned clients
Administrative:
- Adhere to program documentation and time tracking
- Keep all client information for assigned clients current and organized.
On-Call Duties:
Employee is expected to provide 7-day after-hours back-up coverage at least once every 4-6 weeks.
- Be available after hours to answer care questions for on-call manager
- Respond to all phone calls in a timely manner
- Appropriately address all care issues that occur while on-call
- Respond to Service Inquiries and conduct Home Consultations
Knowledge, skills and abilities required:
The employee must:
- Have a BSW (MSW preferred)
- Possess effective oral and written communication skills to communicate effectively and professionally with clients and their families, office staff and outside resources
- Maintain a good working knowledge and understanding of the older adult population
- Maintain excellent follow-through, sense of urgency and ability to handle details
- Have computer knowledge and ability to use Microsoft Word, Excel, and Outlook
Benefits:
- Health, Dental and Vision Insurances
- Long term disability
- Paid Time Off
- Bonus Potential
- Company-paid AAA insurance