PURPOSE: The Inside Customer Service Representative is responsible for managing communication between laundry operations and customers by providing proactive and professional customer service.
JOB SUMMARY: Primarily responsible for ensuring that the company goals and objectives are met in a timely and accurate manner.
ESSENTIAL FUNCTIONS:
- Complete monthly/weekly Clean to Soil Ratio Reports, Par Evaluations, Production reports, and EMS Reporting
- Manage scrub inventory in consignment room
- Monthly visits with clients that require onsite meeting vs. phone call
- Represent and field phone calls/emails from Clinics and other customers as needed
- Manage incoming COG from clinic base and follow COG process throughout the plant
- Train client base on how to utilize online web portal
- Manage and track lost items
- Make changes in software by adding/changing items and par levels, adding departments, creating online ordering setup and other reporting as assigned
- Keep communication flowing from the plant to CSM and Corporate team – shortages/transportation issues/plant equipment issues/outgoing scrub orders
- Participate in Installs and deinstalls as needed
- Order, receive-in, and label all scrub orders. Follow new scrub process to ensure correct delivery to client.
- Place, receive, and keep track of all company purchase orders and credit card purchases.
- Assist in placing customer orders
- Assist in answering front office door and general phone calls.
- Handle billing for direct sales and scrub orders.
- Responsible for producing and organizing tickets for production team.
- Additional tasks as assigned
JOB QUALIFICATIONS AND PHYSICAL REQUIREMENTS:
- Must be able to take and follow directions.
- Maintain acceptable body hygiene and appearance per employee Handbook.
- Sit for extended periods of time.
- Able to complete duties accurately.
- Must be able to communicate with customers and coworkers effectively and professionally.
- Must be able to read and write English.
- Must be able to accurately perform simple mathematics.
- Must be punctual.
- Must be able to multitask.
- Must understand and observe all safety guidelines and recommendations.
- Must be able to lift boxes up to 50lbs.
Job Type: Full-time
Pay: $19.00 per hour
Expected hours: 40 per week
Shift:
Weekly day range:
Work setting:
Education:
- High school or equivalent (Required)
Experience:
- Customer Service: 2 years (Required)
- Microsoft Office: 3 years (Required)
Work Location: In person