Position: Shift Leader
Department: Waterway Store (Woodlands)
Hours Per Week:
Compensation:
Reports to: Kirby Store Manager
Uniform Requirements: DG Uniform
Direct Report: FOH, BOH on assigned shift
Position Objective: Ensures Raving Fan service is implemented on assigned shifts. Store management.
Job DescriptionRoles & Responsibilities
- Greet staff warmly
- Complete morning checklist
- Complete closing checklist if on early PM shift helping with shift change
- Greet customers, take customer orders Take payment, write name on receipt, put receipt in order of it being taken so Expo can fulfill.
- Fulfill orders in the order they come in.
- Manage the expresso bar
- Slice cakes with correct cake score, prepare milkshakes, Sundaes, Smoothies, Betty’s.
- Make sandwiches
- Clean dishes, bus & clean tables
- Pull orders and write on cakes
- Manage employee breaks so they do not work more than 8 hours a day
- Reposition people as necessary
- Answer phones and take orders
- Handle customer complaints
- Thank customer as they exit, Smile, Provide the best customer service, and clean tables if possible as soon as the customer leaves If not before.
- Maintain safe work environment
- Quality Control – ensure that all responsibilities are met with
Qualifications & Education Requirements
- A demonstrated passion for customers having a raving fan experience
- Food Service knowledge helpful
- Shift leader experience
- Service oriented
- Good judgement
- Self-starter
Preferred Skills
- Demonstrated leadership skills
- Excellent communication skills
- Meticulous attention to detail
- Ability to communicate effectively in English
Evaluation Criteria
- Customer feedback
- Commitment to reduce waste
- Commitment to zero mistakes
- Store functions within DG guidelines
- The completion of projects assigned within the appropriate time frames
- Commitment to the DG Way
Job Types: Full-time, Part-time
Pay: From $11.50 per hour
Expected hours: 20 – 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Paid training
- Vision insurance
Experience level:
Restaurant type:
- Bakery
- Coffee shop
- Quick service & fast food restaurant
Shift:
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Night shift
Weekly day range:
- Monday to Friday
- Rotating weekends
License/Certification:
- Food Safety Certification (Preferred)
- Driver's License (Required)
Shift availability:
- Night Shift (Required)
- Day Shift (Required)
Work Location: In person