Job Summary:
We are seeking a Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service, resolving customer inquiries, and promoting additional products or services.
Duties:
- Answer incoming customer calls and emails promptly and professionally
- Assist customers with product information, order placement, and issue resolution
- Upsell products or services to increase revenue
- Process orders, returns, and exchanges accurately
- Conduct data entry tasks to update customer records
- Analyze customer feedback to improve service quality
- Maintain a high level of phone etiquette and professionalism
- Collaborate with the sales team to meet customer needs
Skills:
- Strong customer service skills with a focus on satisfaction
- Ability to multitask and prioritize tasks effectively
- Proficiency in data entry and CRM software
- Sales experience or willingness to learn sales techniques
This position offers opportunities for career growth and development in a dynamic customer service environment. If you are a motivated individual with a passion for delivering exceptional service, we encourage you to apply for this rewarding role.
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
- Work from home
Experience level:
Shift:
Weekly day range:
Work setting:
Work Location: In person