Job Summary:
We are seeking a highly motivated and customer-oriented individual to join our team at True fix as a Auto - Customer Service Representative. In this position you will be responsible for providing exceptional service to our customers and ensuring their needs are met. The position entails you taking calls from our customers that may have an auto related problem with their vehicle. Then walking them through either diagnosing the vehicle or setting up an appointment for the customer to come in to get the vehicle checked out . This is a full-time position .
Responsibilities:
- Answer incoming customer inquiries via phone or email in a professional and timely manner
- Assist customers with product information, pricing, and diagnose their vehicle when necessary .
- Provide support and guidance to customers throughout the purchasing process
- Resolve customer complaints or issues with patience and empathy
- Conduct outbound calls to follow up on customer inquiries or resolve any outstanding concerns
- Maintain accurate and detailed customer records in our database
- Collaborate with other departments to ensure customer satisfaction
- Perform data entry tasks accurately and efficiently
- Excellent communication skills, both verbal and written
- Strong phone etiquette and active listening skills
- Bilingual in English and Spanish is a plus
- Previous experience in customer service or sales is preferred
- Ability to analyze customer needs and provide appropriate solutions
- Proficient in data entry and computer skills - Mechanical knowledge is a must .
- Ability to multitask and prioritize tasks effectively
We offer benefits such as health insurance, retirement plans, and paid time off. Join our team of dedicated professionals who are committed to delivering exceptional service to our valued customers.
Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of responsibilities, qualifications, or benefits associated with the role of Customer Service Representative.
Job Type: Full-time
Pay: $17.52 - $19.09 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Day range:
Shift:
Ability to Relocate:
- Phoenix, AZ 85009: Relocate before starting work (Required)
Work Location: In person