The Assistant Community Manager plays an integral role in the operations of the multifamily 55+ active living community. The Assistant Community Manager is tasked with providing a range of accounting, administrative, managerial, and leasing oriented tasks to achieve occupancy and resident retention goals.
Who you are:
· Strong communicator with proactive problem solving and analytical skills.
· Enthusiastically enjoys working with people and building connections.
· Attentive to detail and organized.
· Agile to an ever-changing environment
· Able to handle a variety of tasks while maintaining focus on deadlines.
· A leader with strong financial acumen
· Able to influence and empower others into top performance.
Essential Duties: (Other duties may be assigned)
· Ensures compliance with all Federal, state, and local regulations.
· Researches and secures contract labor proposals for community non-recurring or recurring projects.
· Mediates and investigates resident and team member disputes.
· Assists in recruiting, retaining, and training all on-site team members.
· Provides internal, cross functional administrative support.
· Processes and codes invoices, initiates purchasing, tracks financial data, and ensures budget compliance.
· Responsible for timely processing of move outs and deposit accounting statements.
· Collects, processes, and ensures timely rent payments – Initiating and/or participating in eviction procedures where necessary.
· Inspects common areas, apartments, and townhomes frequently with emphasis on prior to move-in to ensure ready conditions.
· Stays up to date on competition, and competitor performance.
· Uses property management software (Yardi) to track availability, record activity related to leasing, showings, contacts.
· Responds quickly with stellar customer service to prospective residents, and existing residents alike.
· Ensures the community is “show ready” and maintaining stellar curb appeal daily by inspecting grounds, vacant units, tour paths, and amenity areas.
· Enters service requests, assists with portal setup, or other resident concerns as necessary.
· Assists the marketing department in driving qualified traffic to the community.
· Conducts tours of the community, greets, and qualifies prospective residents in accordance with Fair Housing regulation.
· Processes or assists in processing credit and criminal background checks, prepares the lease documents, move in packets, completes move in and lease signing appointments with new residents and ensures an exceptional move in experience.
· Assist in preparing weekly, bi-weekly, monthly reporting related to financial status, traffic, leasing activities, and closing.
· Manage day-to-day office duties/be present on-site to ensure accessibility during office hours.
· Participates in marketing outreach activities, hosts trade show tables, or networking events where applicable.
· Completes or ensures completion of monthly, daily, weekly website and ILS audits for the community to ensure stellar digital curb appeal.
· Oversees the monthly community newsletter creation and distribution.
· Assists in scheduling, coordination, and hosting of resident and prospective resident events.
· Acts as community leader in the absence of the community leader.
Please note: This list is not intended to be all-inclusive, other job duties may apply.
Skills & Qualifications:
· High school diploma/GED, required.
· A valid driver’s license is required.
· Prior on-site experience in the multifamily or hospitality industry is required.
· Proficient in Microsoft programs suite, and general computer use
· Experience with Yardi a plus, but not required.
· Understanding of vacancy procedure, preferred
Please Note: Where we call “Home” is a guarded space for all of us. For the benefit of our residents, co-workers, and the communities in which we serve, all applicants are required to pass a post-offer criminal background check prior to joining the team.
Company Overview:
Arden Property Group, Inc. is a hands-on developer, owner, & operator in the multifamily industry, committed to creating long-term investments and value in each Wisconsin based community we serve. Whether our residents choose to live at one of our 55+ or market-rate communities, we pride ourselves on our commitment to providing excellence in customer service and hospitality, and work to ensure our resident experience remains of top caliber within each of our communities. We currently own and manage over 3,500 units and have a long-term development plan to continue to expand our footprint within the state of Wisconsin.
For over 45 years, Arden Property Group, Inc. has earned a strong reputation of being a financially stable development/operator group focused on quality, kindness, and trust. We do not believe in mediocrity. Our organization is committed to on-going improvement, enhancement, and growth with a focus on creating inclusive communities and a workplace where we embrace individual differences and work effortlessly to create an environment where all team members and residents alike feel heard, valued, and feel a sense of belonging. We are actively undergoing continuous enhancements in our technologies, and continuous improvement to our operational practices. Our frontline team members are the “change agents”, and primary drivers in ensuring the success of our transformation.
Arden Property Group, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other characteristics protected by law. We comply with the Americans with Disabilities Act (ADA), the Americans with Disabilities Amendments Act (ADAA), and all applicable state and local fair employment practice laws and are committed to providing equal opportunities to individuals with disabilities.
Benefits & Perks:
· 20% employee rent discount offered at any Arden Property Group, Inc. owned/operated community
· Paid vacation and paid sick time (Pro-rated for first year team members) with increases in accrued time based on tenure
· 9 paid Holidays
· Voluntary health, dental, and vision insurance following 30 days of employment.
· 401k match at 100% of the first 3% of wages contributed, and 50% of the next 2% (Subject to annual contribution limits set by the IRS)
· Eligibility to participate in flexible Spending Accounts (FSA)
· Employee Assistance Program (EAP) available to all regular FT and regular PT team members
· Employer paid life Insurance and long-term disability coverage, with option to add additional coverage.
Job Type: Full-time
Pay: $23.00 - $26.00 per hour
Expected hours: No less than 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Experience level:
Schedule:
- Day shift
- Evenings as needed
- Monday to Friday
- Weekends as needed
Ability to Relocate:
- New Berlin, WI 53151: Relocate before starting work (Required)
Work Location: In person