It is the primary responsibility of the Security Officer to demonstrate superior customer service skills by answering questions, escorting guests to their destinations, helping with guest needs and to provide for the general safety and security of guests, employees, and company assets. Security Officers are also responsible for responding to emergency situations including but not limited to medical situations that could include utilizing CPR and AED techniques, Fire and evacuation or situations requiring an Officer to engage in physical contact with a person for the purpose of detention and arrest. During any emergency situation, it is important that all Officers are able to think clearly and reassure guests by their example. Our guests and employees depend on Security to be prepared and respond quickly to a multitude of emergencies. Security Officers will often be tasked with making split second decisions to ensure the safety and security of our guest and employees. All duties are to be performed in accordance with departmental and property policies, practices, and procedures.
- Patrol any and all areas of T.I. property to greet guests and handle any issues which may arise
Escort Guest and Employees as necessary
Operate a two-way radio to communicate with the Control Room and other Security staff
Resolve complaints and issues involving both guests and employees
Monitor access to restricted areas
Provide assistance to disabled / impaired individuals including those in wheelchairs
Remove and carry drop boxes from the gaming tables
Monitor access to guest rooms by checking room keys at the elevator lobby
Operate company owned vehicles, trucks, and motorized carts to respond to incidents and maintain security on and off the property
Provide cardiopulmonary resuscitation (CPR) and operate an automated external defibrillator (AED) machine when emergencies arise
Use a computer to complete reports regarding property incidents such as guest accidents, personal property damage, vehicle accidents, theft, and guest complaints
Work in a high pace high stress areas and situations
Make split second decisions
Assist in fire situations
Assist in evacuations
Engage persons who are in violation of Hotel policy and procedure or in violations of federal, state, county, city or local laws and ordinances up to and including detentions and arrests
Able to remain calm, polite, professional and yet stay firm with your actions when engaging such persons
Perform all duties deemed for the success of the department