Job Title: Operations and Business Development Manager
About Us:
Wabi Clean is an emerging cleaning services provider dedicated to delivering top-notch cleaning solutions to our commercial clients. Our commitment to quality and customer satisfaction has set us apart in the industry, and we are looking for a dynamic and dedicated individual to join our team as an Operations and Business Development Manager.
Job Summary:
We are seeking an experienced and motivated Operations and Business Development Manager to oversee the day-to-day operations and drive business growth. The ideal candidate will have a keen eye for detail, exceptional management skills, and a strong background in business development. This role is crucial in ensuring our service levels are consistently met, customers are satisfied, and new business opportunities are continually explored and cultivated.
Key Responsibilities:
Operations Management:
- Oversee the daily operations of the cleaning business, ensuring all processes run smoothly and efficiently.
- Manage and supervise staff, including recruitment, scheduling, service evaluations, and conflict resolution.
- Develop and implement operational procedures to enhance efficiency and service quality.
- Ensure compliance with health and safety regulations and industry standards.
- Monitor and maintain quality control standards, conducting regular inspections and audits of cleaning sites.
- Monitor and control operational expenditures to ensure cost-effectiveness.
- Execute payroll processing accurately and on time, ensuring all staff are compensated correctly.
Client Relations:
- Act as the primary point of contact for clients, addressing their needs and concerns promptly and professionally.
- Ensure service levels are met and customers are satisfied with the services provided.
- Handle client feedback and complaints, implementing corrective actions as necessary.
- Foster strong relationships with clients to encourage repeat business and referrals.
Business Development:
- Identify and pursue new business opportunities to expand the client base and increase revenue.
- Develop and execute strategic plans to grow existing accounts and maximize client retention.
- Conduct market research and analysis to identify trends, opportunities, and competitive threats.
- Collaborate with the marketing team to develop promotional materials and campaigns.
Qualifications:
- Proven experience in operations management, preferably within the cleaning or service industry.
- Strong background in business development and sales, with a track record of achieving growth targets.
- Excellent leadership and interpersonal skills, with the ability to manage and motivate a team.
- Exceptional organizational and time management abilities.
- Strong problem-solving skills and attention to detail.
- Proficient in using Microsoft Office Suite and other relevant software.
Personal Attributes:
- High level of integrity and professionalism.
- Strong customer service orientation.
- Ability to work independently and as part of a team.
- Flexibility to adapt to changing priorities and business needs.
- Proactive and results-driven mindset.
Benefits:
- Base salary and performance-based incentives.
- Health, dental, and vision insurance after 6 month trail period.
- Paid time off and holidays after 6 month trail period.
- Supportive and collaborative work environment.
Job Type: Full-time
Pay: $30,000.00 - $40,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
Supplemental pay types:
Travel requirement:
People with a criminal record are encouraged to apply
Experience:
- Business development: 1 year (Preferred)
- Sales: 1 year (Preferred)
Ability to Commute:
Willingness to travel:
Work Location: In person