RELI Group is seeking a highly skilled and experienced ServiceNow System Administrator to join our team. The ideal candidate will be a ServiceNow Certified System Administrator (CSA) with at least six years of experience administering, configuring, and maintaining the ServiceNow platform.
Responsibilities:
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Administer, configure, and maintain the ServiceNow platform across IT Service Management (ITSM) and Strategic Portfolio Management (SPM) applications. Including managing out-of-the-box functionality.
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Perform enhancements, upgrades, and maintenance on ServiceNow platforms as necessary.
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Develop and implement fixes for bugs and issues found in ServiceNow production for ITSM and SPM.
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Create and modify forms, fields, and flow according to requirements.
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Design and create dashboards and reports to support business operations.
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Resolve incidents and service requests promptly.
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Import, export, and manage data within the ServiceNow platform while ensuring data integrity and security.
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Handle all onboarding and offboarding ServiceNow users.
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Ensuring effective user access management.
- Ensure the security of the ServiceNow platform, including compliance with regulations and internal policies.
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Collaborate with developers on release management activities.
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Utilize ServiceNow scripting modules such as Client Scripts, UI Policies, Business Rules, etc.
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Create and modify knowledge base articles to enhance user support and documentation.
Requirements:
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ServiceNow Certified System Administrator (CSA) required.
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ServiceNow Certified System Implementation Specialist is preferred.
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A bachelor’s degree in computer science, information technology, or a related field is preferred.
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Minimum of 6 years’ experience administering, configuring, and maintaining the ServiceNow platform.
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Strong understanding of IT Service Management (ITSM) and Strategic Portfolio Management (SPM) principles.
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Proficiency in ServiceNow scripting modules like Client Scripts, UI Policies, Business Rules, etc.
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Excellent problem-solving skills and attention to detail.
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Ability to work independently and collaboratively in a team environment.
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Strong communication skills, both verbal and written.
EEO Employer:
RELI Group is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.
HUBZone:
We encourage all candidates who live in a HUBZone to apply. You can check to see if your address is located in a HUBZone by accessing the SBA HUBZone Map.
The annual salary range for this position is $122,000.00 to $150,000.00. Actual compensation will depend on a range of factors, including but not limited to the individual’s skills, experience, qualifications, certifications, location, other business and organizational needs, and applicable employment laws. The estimate displayed represents the typical salary range for this position and is just one component of the total compensation package for employees. RELI Group provides a variety of additional benefits to its employees. For additional details on the benefits that RELI Group offers click here.