**This will be a set schedule position of Sunday,Monday,Tuesdays,Wednesdays 3pm-11pm**
We are seeking a highly skilled and friendly Front Desk Agent to join our hospitality team. As a Front Desk Agent, you will be the first point of contact for our guests and play a vital role in ensuring their stay is memorable and enjoyable. This is a fantastic opportunity to work in a dynamic and fast-paced environment with a leading resort.
Duties
- Greet and welcome guests in a professional and friendly manner, providing a warm and inviting atmosphere.
- Check guests in and out of their rooms, handling room assignments, key cards, and special requests.
- Handle guest inquiries and concerns, resolving issues promptly and efficiently.
- Utilize phone systems to take and manage room reservations, and provide information about the resort and its facilities.
- Manage and maintain accurate records of guest information, room assignments, and billing.
- Maintain the front desk area, ensuring it is clean, tidy, and organized at all times.
- Provide excellent customer service, ensuring that every guest feels valued and respected.
- Work collaboratively with other departments, such as housekeeping and food and beverage, to ensure seamless communication and exceptional guest experiences.
- Handle cash and credit transactions, balancing cash and credit card receipts.
- Participate in hotel events, such as welcome parties, and assist with hotel operations as needed.
- Communicate with guests in multiple languages, demonstrating a commitment to hospitality and guest relations.
Requirements
- High school diploma or equivalent.
- Prior experience in a hospitality or hotel setting, preferably as a Front Desk Agent.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment, handling multiple tasks at once.
- Strong customer service skills, with a focus on guest relations.
- Familiarity with hotel management systems and phone systems.
- Knowledge of hospitality principles and practices.
- Ability to speak multiple languages, with fluency in English being a requirement.
- A positive and proactive attitude, with a commitment to delivering exceptional guest experiences.
- The ability to work varying shifts, including evenings and weekends.
Job Type: Part-time
Pay: $11.50 - $12.00 per hour
Expected hours: 32 per week
Benefits:
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Weekends as needed
Work setting:
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Forney, TX 75126 (Required)
Ability to Relocate:
- Forney, TX 75126: Relocate before starting work (Required)
Work Location: In person