We are adding a highly motivated and energetic Customer Success Specialist to our team. At Jaipur Living, our Customer Success Specialists help our company thrive and grow by not just maintaining but improving our customer’s experience in this ever-evolving industry. Our client base consists of many different distributers from boutiques to major retailers, so it is important for our Customer Success Specialists to be adaptable and have excellent communication skills.
Essential Duties & Responsibilities:
- Directly assist our sales team by managing the customer experience for a territory, along with answering inbound calls, emails, and possibly live chats.
- Act as a brand ambassador and knowledge source when it comes to our values, product, policies, and procedures.
- Provide customers with positive interactions by fulfilling their needs and answering questions timely and accurately.
- Work cross-functionally with the Distribution Center, Accounting, Sales, and Planning teams to fulfill customer requests and resolve order issues both professionally and in accordance with the Customer Success department standards.
- Master our internal operating systems to effectively manage open orders and ensure timely release to the Distribution Center for shipping.
- Communicate quickly and effectively with customers and team members.
Skills & Minimum Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- 1-3 years of B2B/corporate customer service experience
- Exceptional time management, organizational, multi-tasking, and follow-up skills
- Excellent communication, presentation, and interpersonal skills
- Problem solving skills to find win-win solutions
- Experience with Microsoft Office (specifically Outlook, Word, and Excel)
- Call-center experience is a plus!
- Provide customer-centered care
- Collaborate effectively
- Are highly organized
- Identify as a self-starter and strategic thinker
- Have ambitious goals
- Excel in fast-paced, cross-cultural environments
- Systems and software-savvy
Physical Requirements:
- Remaining in a seated position for long periods of time
- Standing is to remain on one’s feet in an upright position without moving about
- The ability to alternate between sitting and standing is present when a worker has the flexibility to choose between sitting or standing as needed when this need cannot be accommodated by schedules breaks and/or lunch period
- Lifting and transporting items that could weight up to 50 pounds
- Entering text or data into a computer by means of a traditional keyboard
- Expressing or exchanging ideas by means of the spoken work to impart oral information to clients and talent and convey detailed spoken instructions to other workers accurately and quickly
- The ability to hear, understand, and distinguish speech and/or other sounds such as in person and telephone
- Clarity of vision to see computer screens and workspace.
*Pay rate based upon experience*
Monday – Friday
8am-5pm
Employment at Jaipur is contingent on the completion of a criminal background check and a drug screen, with the results being negative. Jaipur employees are subject to pre-employment, post-injury, post-accident, reasonable suspicion, and random testing for illegal drug usage. Management retains the discretion to add or change the duties of this position at any time.
Job Type: Full-time
Pay: $42,000.00 - $45,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Vision insurance
Schedule:
Work Location: In person