Job Title: Dispatcher / Customer Service Rep
Reports To: Terminal Manager
Job Summary:
ATOW Atlanta, LLC is seeking a skilled Dispatcher / Customer Service Representative to join our dynamic team. This role is vital for ensuring efficient and effective communication within our operations, providing excellent customer service, and coordinating timely responses to service requests. The ideal candidate will have strong communication skills, the ability to manage multiple tasks simultaneously, and a commitment to delivering exceptional service to both internal and external stakeholders. This role offers competitive pay with the possibility to significantly increase your income through additional hours at an overtime rate.
Job Responsibilities:
- Efficiently dispatch tow trucks according to geographic zones and service priority, ensuring quick response times and optimal resource allocation.
- Maintain clear and effective communication with drivers to assist with navigation, service details, and updates.
- Handle customer inquiries, complaints, and bookings, providing informative and courteous responses.
- Monitor the location and status of tow trucks using GPS systems to optimize fleet usage and provide accurate ETA updates to customers.
- Record detailed information of calls, dispatches, and messages accurately and timely in our database.
- Coordinate with emergency services and law enforcement when necessary to provide prompt and coordinated responses.
- Implement and maintain logistics and scheduling systems to enhance operational efficiency.
- Provide administrative support to the management, such as preparing reports and maintaining records of service requests and outcomes.
Required Skills:
- High school diploma or equivalent; further education in logistics, communication, or related fields is a plus.
- Proven experience in dispatch, customer service, or similar roles.
- Strong proficiency in using telecommunication systems and GPS tracking.
- Excellent communication and interpersonal skills, capable of handling stressful situations with poise.
- Ability to prioritize tasks and manage time effectively in a fast-paced environment.
- Technical skills, including familiarity with databases and office software.
Additional Requirements:
- Flexibility to work various shifts, including nights, weekends, and holidays, as our operations are 24/7.
- Ability to work under pressure and adapt to dynamic situations.
We Offer:
- Competitive pay and benefits package.
- Opportunities for professional growth and development within a pivotal role.
- A collaborative and supportive work environment focused on innovation and efficiency.
Vehicle Management Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Job Type: Full-time
Pay: $16.00 - $19.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Weekends as needed
Work Location: In person