Overview:
We are seeking a Guest Service Agent to join our team. The ideal candidate will have a passion for hospitality and providing exceptional guest experiences. This position offers an opportunity to work in a dynamic hotel environment where customer service is paramount.
Duties:
- Greet and welcome guests upon arrival
- Assist guests with ordering & party planning
- Handle guest inquiries and provide information about bakery services
- Manage orders
- Process payments and maintain guest relations
- Address guest concerns and resolve issues promptly
- Coordinate with other bakery departments to ensure guest satisfaction
- Close out cash registers at end of day
Experience:
The ideal candidate should possess the following skills and qualifications:
- Previous experience in guest services preferred
- Multilingual abilities are a plus
- Knowledge of bakery management systems and phone systems
- Strong customer service skills with a focus on guest satisfaction
- Bilingual proficiency is advantageous
- Excellent phone etiquette and communication skills
Join our team as a Guest Service Agent and be part of a dedicated group committed to delivering exceptional service to our guests.
Job Types: Full-time, Part-time
Pay: $20.00 - $21.50 per hour
Expected hours: 15 – 30 per week
Benefits:
- Employee discount
- Paid time off
Schedule:
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Weekends as needed
Work Location: In person