Join Our Electrifying Team! Customer Experience Specialist Wanted
Are you ready to spark up your career in a dynamic and electrifying environment? We're
seeking a vibrant and enthusiastic individual to join our cutting-edge
electrical company as an Office Administrator and Customer Service
Representative. If you thrive in a fun and energetic atmosphere, this could be
the perfect opportunity for you!
About Us
At Laswell Electric Company, we are not just powering homes; we're powering careers! Our
team is a close-knit family that values innovation, collaboration, and a positive work culture. With a commitment to excellence, we're looking for someone to be the smiling face and efficient brain behind our operations.
Position: Customer Experience Specialist
What You'll Do:
- Be the first point of contact for our valued customers, providing top-notch service
with a smile.
- Help with office operations, ensuring everything runs smoothly and efficiently.
- Coordinate appointments and schedules to keep our team on track.
- Handle customer inquiries and provide appropriate solutions in a timely manner
- Utilize phone etiquette to ensure positive customer interactions
- Perform data entry accurately and efficiently
- Conduct outbound calling to follow up on customer concerns or inquiries
- Assist with sales inquiries and upselling products or services
What We're Looking For:
- A positive and upbeat attitude that brightens everyone's day.
- Excellent organizational skills to keep our office humming.
- Strong customer service skills to create lasting connections.
- Experience with office software and multitasking like a pro.
- Excellent phone etiquette and communication skills
Perks of Joining Our Team:
- Competitive salary and bonus opportunity.
- Benefits such as PTO, Healthcare, Dental, Vision, Life, Retirement and more.
- Opportunities for professional growth and development.
- A supportive and collaborative team that feels more like family.
Join us and let's power up the future together!
Job Type: Full-time
Pay: $34,000.00 - $42,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Shift:
Weekly day range:
Work setting:
Ability to Commute:
- Louisville, KY 40219 (Required)
Work Location: In person