WE’RE HIRING
We’re looking for a full-time Member Service Representative
Role:
Member Service Representatives develop and maintain positive financial relationships with members and potential members while providing excellent service. This role assists members in-person and by phone with their banking needs, including opening new accounts, submitting and processing loan applications, responding to questions and problems, executing a variety of financial transactions, involving cash and other negotiable instruments, financial education and providing members the appropriate products and solutions to meet their needs.
Essential Functions & Responsibilities:
Assisting members with their credit union products and services including problem resolving and educating members on how to improve their financial well-being.
Conducts a high quality loan interview to obtain in depth knowledge of member’s financial picture by reviewing the member’s credit report and providing guidance.
Processes member financial transactions, sells and negotiates monetary instruments as directed and maintains specialized accounts and services.
Handles incoming and outgoing member contact by phone in a timely manner. Supports marketing initiatives.
Makes outbound calls to existing members.
Accurately prepares necessary documents and archives them correctly and safely.
Knowledge & Skills:
Experience: 1 - 3 years of similar or related experience. Bilingual proficiency in English and Spanish preferred.
Education: High school education or GED equivalent.
Interpersonal Skills: A significant level of trust and diplomacy is required. Fosters trusting relationship with
members.
Other Skills: Ability to multitask in a fast-paced environment. Detail oriented. Professional telephone demeanor and ability to perform with minimum supervision.
For more information or to apply, visit
rivercityfcu.org/careers
Job Type: Full-time
Pay: $17.44 - $26.17 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Experience level:
Physical setting:
Schedule:
- 8 hour shift
- Every weekend
- Monday to Friday
- Weekends as needed
Experience:
- Customer Service: 1 year (Preferred)
- Banking: 1 year (Required)
Language:
- Spanish (Proficiency in reading, writing and speaking) (Required)
Work Location: In person