Overview:
Experience Specialist/Receptionist
Ankeny Urgent Care
*As Needed*
As an Experience Specialist/Receptionist, you are the first person to greet patients as they walk into our clinics. Primary duties will include checking-in patients, assisting with scheduling, answering phones, processing co-payments and follow up appointments as needed. Customer service, empathy and compassion are the biggest assets in this position.
Responsibilities:
- Greets patients and visitors and obtains accurate information and signatures for office records
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Obtain signatures on all forms pertinent to the patient’s current visit from the patient or family member who has authority to sign on behalf of the patient.
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Photo-copy & scan insurance cards and driver’s licenses.
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Adhere to all confidentiality policies and procedures.
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Answers telephone calls promptly and accurately. Takes telephone messages and directs calls in an appropriate and professional manner.
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Retrieves, files photocopies or scans medical correspondence, reports and miscellaneous items, as requested.
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Collects payments, issues receipts and reconciles daily accounts receivable activity to prepare for daily deposits.
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Demonstrates initiatives to improve quality and customer service by striving to exceed customer expectations.
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Integrates and demonstrates FOCUS values and Expectations for Personal and Service Excellence to guide professional behaviors, while adhering to the policies and procedures of UPH-DM. Balance team and individual responsibilities; be open and objective to other’s views; give and welcome feedback; contribute to positive team goals; and put the success of the team above own interests.
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Open and / or closes the clinic following specific guidelines of the individual clinic.
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Refer patients who need financial assistance with their clinic/hospital bills to a Financial Advocate.
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Perform functions other than described due to extenuating circumstances.
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Other duties as assigned.
Qualifications:
- High School Degree or Vocational School Graduate
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Previous medical office experience preferred
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Strong customer service skills
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Excellent computer skills and abilities
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Ability to understand and apply guidelines, policies and procedures
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Strong personable skills to interact with physicians, health care team members, patients and support systems
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Effective communication skills
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Proficient in Microsoft Office
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Customer and patient focused
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Medical terminology/background a plus!
Why UnityPoint Health?
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Commitment to our Team – For the third consecutive year, we're proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare for our commitment to our team members.
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Culture – At UnityPoint Health, you matter. Come for a fulfilling career and experience a culture guided by uncompromising values and unwavering belief in doing what's right for the people we serve.
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Benefits – Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.
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Diversity, Equity and Inclusion Commitment – We’re committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.
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Development – We believe equipping you with support and development opportunities is an essential part of delivering a
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remarkable employment experience.
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Community Involvement – Be an essential part of our core purpose—to improve the health of the people and communities we serve.
Visit https://dayinthelife.unitypoint.org/ to hear more from our team members about why UnityPoint Health is a great place to work.