The Royal Treatment Veterinary Center, an integrative care clinic, is seeking a full-time, experienced receptionist . We are looking for a self-motivated team player to join our friendly and highly accomplished staff. Our work environment is very upbeat, a small animal hospital with a high level of personal client interaction in our concierge practice.
In addition to a love for animals, the right person will have exceptional communication skills and be able to function effectively in a fast-moving work environment. Experience in alternative medicine and veterinary rehabilitation is a plus.
Responsibilities:
-Reception duties for in person, on phone and through email/digital communication
-Managing busy waiting room for pets and owners
-Working with other clinics, hospitals, specialty centers and ER's to obtain appropriate records for our patients and their needs
-Working with animal boarding and daycare facilities, groomers, trainers, parks, and beaches to help meet vaccine, laboratory testing and other requirements for our patients
-Keeping track of timing of appointments and the efficient flow of clients in and out of hospital
-Clinic time management
-Keep track of shipments in and out of clinic, inventory for reception desk and keeping track of and putting away stock of products
Support the staff in other ways, including possible hands on animal care support, and support for clients in grief, dealing with difficult animal situations
-Supporting the doctors in scheduling, timing, client needs and information
-Excellent follow up and completion of tasks as needed during the day, with priority for triaged medical cases with more urgent needs
-Answer questions appropriately, respond to owner's concerns, communicate with staff about animals' needs and obtain and relay relevant information between medical staff and clients
-Educate pet owners, proper animal care and treatment plans
-Manage payments, insurance claims, forms and client issues
-Know how to properly and kindly provide service and care to worried clients
- Maintain accurate medical records and documentation
- Clean rooms, help maintain equipment and instruments
- Ensure the cleanliness and hygiene of the veterinary facility
-Maintain excellent communication with all employees, medical staff, doctors
Skills:
- Excellent service ability: kindness, compassion and phone, email and in person communication skills to effectively interact with pet owners and colleagues
-Ability to accept responsibility for client service care
- Proficient in appointment management, multitasking at reception desk
- Familiarity, passion and interest in animals,
-Familiarity with medical/veterinary terminology and laboratory procedures
- Attention to detail and accuracy in records, appointments, medications and history taking and ability to multitask in a fast-paced environment
- Compassionate and caring attitude towards animals
If you are a dedicated and experienced receptionist with a passion for providing high-quality integrative care to animals, we would love to hear from you. Join our team of caring and dedicated professionals and make a dramatic difference in the lives of pets and their families every day. Please respond via email to jobs@rtvc.us, including your resume and a cover letter with desired salary range. You may also apply online. Experienced candidates only, please. Principals only; no recruiters.
Job Types: Full-time, Part-time
Pay: From $19.00 per hour
Expected hours: 30 – 40 per week
Benefits:
- 401(k)
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Professional development assistance
Schedule:
Work setting:
Experience:
- Medical receptionist: 1 year (Required)
Ability to Relocate:
- Chicago, IL: Relocate before starting work (Required)
Willingness to travel:
Work Location: In person