We are currently seeking a Customer Service & Operations Executive/Manager with an eye for detail and a strong work ethic. The ideal candidate will be energetic, self-motivated and able to stay on task while working in a fast-paced environment. This position requires excellent track record of dependability.
Responsibilities:
- Process customer orders on ERP and making sure the correct items/packages are picked and shipped.
- Co-ordinate and manage warehouse employees to successfully ship right products.
- Answering inbound calls from customer and help them with their orders, tracking etc.
- Meet and exceed service, accuracy, and productivity expectations
- Provide technical, pricing, and quotation support to customers.
- Prepare product documents
- Knowledge of ERP software system is preferred
- Production planning and analysis and update the system/ERP
- Respond positively and promptly to customer questions, concerns and complaints to find and provide solutions.
- Monitor customer orders and work closely with the logistics and operations to facilitate prompt delivery
- Find shipping carrier and arrange/co-ordinate with them for pallet shipping. Preparing shipping documents.
- Light accounting/bookkeeping work
- Suggest improvements to enhance company communications
- Prepare adhoc reports
- Light pick/pack orders to help warehouse during busy times
- Other duties/responsibilities as assigned.
Blossom is a fast growing company. Lots of opportunity for growth. Paid Time Off/Holidays. If you are energetic, self-motivated, and dependable, please apply.
(While applying reply to screening questions are highly encouraged).
Job Type: Full-time
Pay: $18.00 - $25.00 per hour
Expected hours: 40 per week
Benefits:
Schedule:
- Day shift
- Monday to Friday
- Overtime
Application Question(s):
- Let us know your expected compensation ($ per hour).
- If a job is offered, how soon you can join?
- Do you have prior experience working with Production/Manufacturing companies. Please provide details.
- Describe your experience using software/ERP system. (what different task/module you were using).
- Describe your prior experience working in a customer service in a warehouse/ operations (related to pick, pack and ship).
Language:
Ability to Relocate:
- Glendale Heights, IL 60139: Relocate before starting work (Required)
Work Location: In person